Universal Banker

Northwestern Bank, a proud member of the greater Chippewa Valley communities since 1904, is currently accepting applications for a full-time Universal Banker for our Main Bank, located in downtown Chippewa Falls.

This position will be regularly scheduled to work Monday through Friday and 1 - 2 Saturdays (8:45 am - 11:00 am) per month.

This position is responsible for handling the financial transactions of our customers in a friendly, accurate, and efficient manner, will assist customers with account openings and closings, assist our customers with their online banking questions, and will work with IRA's, HSA's, CD's, etc. A complete job description can be found below.

The ideal applicant will love working with people, have the desire to provide a high-quality customer experience, be detail oriented, have an outgoing personality, be willing to work in a team environment, and will exemplify our Core Values of deliver an exceptional experience, shine through service, create positive impact, lead with integrity, and foster genuine relationships. Northwestern Bank is very supportive of the communities that we serve, offers a great work environment, and keeps a positive work-life balance for our employees.

In addition to a competitive wage, Northwestern Bank offers the following benefit plans:

• Generous 401K plan
• Health, Dental, Vision, Life, and Long-Term Disability Insurance
• Incentive Bonus program
• Paid Vacation, Holiday, and Sick time
• Paid Parental Leave and Child Sick days

Northwestern Bank

Mission Statement

About Northwestern Bank

Northwestern Bank is a locally owned, community bank proudly serving our communities for over 100 years. We are building stronger communities where people matter, and we do that by putting our core values in action.

Northwestern Bank is a reflection of each of the communities we serve and like our communities we are strong, committed, and genuine. We treat customers like family, giving sound advice, and honest financial direction.

About Our Employees

Northwestern Bank employees are remarkable in their commitment to our communities, customers, and to each other. They bring our values to life as they perform their day-to-day responsibilities, make decisions, and in how they treat others. Our employees regularly rise above expectations as they seek to help others, always being truthful, respectful, and trustworthy. They serve our communities through active volunteerism.

Universal Banker

Position Summary:

Serves the transaction processing needs, identifies needs and provides appropriate account services to Bank customers and potential customers in a friendly, helpful, efficient, professional and accurate manner. Maintains and balances a cash drawer.

Principal Duties and Responsibilities:

Performs all or some of the following:

Additional Duties and Responsibilities:

• Perform general office duties including answering/transferring phone calls, preparing incoming/outgoing mail, making copies, requesting maintenance service, etc.
• May need to perform light janitorial duties including, dusting, vacuuming, wet mopping, and light shoveling.
• May be asked to serve as a Notary Public and notarize official government documents.

Work Relationships and Scope:

Works closely with and reports to either the Teller Supervisor or Branch Teller Lead. Due to nature of position, will interact on a regular basis with most other employees at the Bank particularly Tellers, Deposit Servicing, Customer Service, and Loan Department employees. Will have nearly continuous contact with customers on a daily basis. Work regularly with highly confidential and sensitive customer information.

Measures of Performance:

Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to customers; effectively communicates and develops good working relationships with co-workers and customers; professional workplace appearance and conduct; keeps Bank and customer information confidential; reporting to work on time; understands and adheres to Bank operating, personnel and security policies and procedures; informs customers and potential customers of additional Bank services.

Benefits Offered to Full-time Positions:

• Competitive Pay
• Generous 401K plan
• Health, Dental, Vision, Life, and Long-Term Disability Insurance
• Incentive Bonus program
• Paid Vacation, Holiday, and Sick time

Knowledge, Skills and Abilities Required:

Must have earned or be in the pursuit of a high school diploma or equivalent program. Must possess: friendly, courteous and professional customer service attitude; basic mathematical skills, technical ability to input and retrieve computerized information; excellent verbal communication skills for interacting professionally with customers and relating to other employees; ability to maintain the integrity of highly confidential information; ability to deal effectively with time pressures and stress; ability to lift approximately 50 lbs. and stand for prolonged periods. May need to bend, stoop, and lift to move office materials, retrieve files, and do light janitorial duties.

Equipment Operated:

Adding machine, computer system, printers, image scanner, money order machine, cash advance machine, currency and coin counters, fax, copier, telephone, typewriter, paper shredder, and coin wrapper. May use Dyna cash recycler.

Working Conditions:

Work is performed in a pleasant office environment with minimal chance for personal injury. Regular mental and visual concentration for computer usage required. Frequent repetitive work. Work is performed generally during regular business hours