About You ---

• High school diploma or equivalent
• 3 years related experience in an office environment
• 1 year related customer service experience
• 1 year related experience with warehouse management
• Medicare and third-party reimbursement requirement experience preferred
• Prior Leadership experience with a proven track record
• Excellent verbal and written communication; organizational skills and attention to detail
• Strong analytical, problem-solving, and time management skills; interpersonal and leadership skills

Responsibilities & Duties:

A Service Center Supervisor assists with coordination branch/department operations, performs the day-to-day functions of their team members, and may participate in their team members’ employment cycle. A Service Center Supervisor has administrative and operational duties to their branch(es). On-the-job training provided.

• Liaises with patients, referral sources, and other team members to coordinate patient care
• Maintains strong working knowledge of, and aids team members in a variety of areas including, insurance coverage criteria and products and services offered by the organization
• Attends in-services and meetings; assists with meeting management
• Resolves customer complaints, reports necessary complaints to leadership
• Enforces team adherence to company policies and procedures. Ensures team members are familiar with infection control, environment safety, emergency protocols, etc.
• Motivates team members to achieve individual and group goals
• Participates in team member evaluations, career pathing and development, disciplinary actions, performance improvement plans, and terminations
• Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service or create a better patient care environment
• Interviews, hires, and onboards new team members. Oversees new and existing team member training.
• Performs and oversees referral and customer service operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, scheduling, equipment delivery, post-delivery tasks, payment collection, phones, and resupply as needed
• Maintains all regulatory compliance data for accreditation and maintains compliance with all state and federal regulations
• Oversees and participates in shipping and receiving duties including necessary documentation processing
• Aids with warehouse equipment preparation. Maintains dirty and clean equipment areas.
• Ensures inventory traceability and equipment manual availability (physical or electronic). Maintains warehouse logs and files.

About Us ---

Since 1983, Northwest Medical, a division of Great Elm Healthcare, has provided quality respiratory services for both the pediatric and adult populations in the Northwest and Alaska. At Northwest Medical, we set high standards for ourselves, and our teams work with integrity and a caring commitment to our communities.

Our Values: A Great Elm Healthcare team member is...

• Collaborative and works with others to find solutions
• Results-driven and identifies and achieves goals that further our Mission
• Innovative and seeks solutions to challenges and takes initiative to improve
• Sincere and works with honesty, integrity and empathy
• Professional with high expectations for quality of work, competence, demeanor, ethics

Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care

Benefits:

• 8 paid holidays per year, plus a generous paid time off package
• On-the-job training

Position Location: 935 Town Centre Dr, Ste 102 B, Medford, OR 97504

**COVID-19 vaccination, or weekly testing, required**

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Medford, OR 97504: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 3 years (Required)
• Customer service: 1 year (Required)
• equipment warehouse: 1 year (Required)
• medical insurance reimbursement: 1 year (Preferred)
• leadership: 2 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: One location