The K-12 Programs Staff Assistant position is directly accountable to the Executive Director of K-12 Programs and Student Engagement for the below listed duties and responsibilities.

The individual filling this position is expected to play a positive role in helping the College's K-12 and Student Engagement departments evolve as necessary to effectively carry out its mission and strategic plan.

• Provide support to the K-12/Dual Enrollment staff in the execution of the Dual Enrollment Program.
• Use appropriate technological resources to complete Dual Enrollment processes (i.e., Banner, Dynamic Forms, Raidernet).
• Process Dual Enrollment Registration Forms.
• Effectively use the K-12 Programs Dynamic Forms Dashboard to assist students and parents.
• Provide exceptional customer service both on the phone and in person.
• Receive incoming calls and assist in the management of the Dual Enrollment email inbox.
• Answer phones and direct calls for the Dual Enrollment department.
• Respond to routine inquiries from staff, visitors, and students, guiding them in the appropriate direction.
• Guide students to the Dual Enrollment resources on the webpage and assist them with registration processes and securing Textbooks.
• Assist with K-12 Programs events.
• Complete NWFSC Mandatory Training.
• Uphold Board Policy and other published College Standards.
• Support the Student Engagement Team as needed.
• Perform other duties as assigned.

• Associate degree or higher preferred; High school diploma required.
• Experience working in an educational setting preferred; office experience required.
• Microsoft Office Suite proficiency required.
• Detail oriented.
• Strong Time management skills.
• Strong organizational skills.
• Ability to multi-task effectively in a busy work environment.
• Ability to work well with the general public.
• Proficiency in oral and written communication.

Classification: Part-Time

Rate of Pay: $15.00 per hour

Hours: Up to 29 hours per week

Location: Niceville Campus

FLSA Status: Non-Exempt

Application Deadline: This is a pool of applicants. Review of applications is done as needed by hiring managers. All applications will be accepted up to October 31, 2023, and the pool will be reposted. If you would like to be considered after October 31, 2023, reapplication is necessary.