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Promotes good will and fosters positive relationships with patients; acts as a liaison between patients, patients’ family, and the clinic. Provides clerical services in an organized manner that reflects initiative, flexibility, competence and responsibility under the direct supervision of a Physician, Nurse Practitioner and Practice Manager. Communicates organizational billing and collections practices; addresses patient’s questions, complaints, problems and concerns regarding billing and/or collections; performs clerical duties such as answering telephones and scheduling patients.
Interviews patients to gather demographic and insurance information in order to register the patient in the computer system; establishes a patient record; provides required notices to patients; obtains authorizations, certifications and referrals from insurance companies; identifies patient financial responsibilities and collects payments.
Education:
High school diploma or equivalent required
Experience:
A minimum of one (1) year experience in a customer-focused industry is required; experience in healthcare patient registration with in-depth knowledge of patient registration process, healthcare billing and reimbursement, insurance verification and pre-certification, medical terminology, financial counseling and negotiating skills preferred.
Licenses, Certifications and/or Registrations:
Certified Healthcare Access Associate (CHAA) preferred
Specialized Knowledge and Skills:
Exceptional interpersonal communication, customer service and critical thinking skills; knowledge of principles and practices of patient registration, insurance reimbursement, governmental and other payer source billing, credit and collections, cashiering and admitting; familiar with functions, capabilities and operation of computer based billing, patient accounts, and registration management systems.
Supervised by: Clinic Physician, ARNP and the Practice Manager
Supervises (Headcount):
Supervises (Job titles):
For Direct Patient Care Positions Only
Must have the knowledge and skills necessary to provide patient care as defined by job responsibilities and performance standards in this job description to include Patient Safety Performance Standards for the identified population served below:
ESSENTIAL FUNCTIONS OF COMPETENT PERFORMANCE FOR THIS POSITION
Northwest Florida Community Hospital is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Northwest Florida Community Hospital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northwest Florida Community Hospital will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
In addition, as part of our commitment to quality and excellence, Northwest Florida Community Hospital will continue to maintain a safe, healthy environment for you by requiring all applicants, who are tentatively selected for a position, to submit to a criminal history check and screening for illegal drug use prior to appointment for a job.
Final confirmation of any job offer will be contingent upon successful completion of all pre-employment requirements, to include undergoing a pre-employment drug screening, and that failure to submit to such screening, the falsification of a screen, or a positive finding on a test will remove the applicant from consideration for employment for one year.
Full Time
Hospital
$91k-119k (estimate)
04/05/2024
06/03/2024
nsch.org
Medford, NY
25 - 50
Hospital