Provide administrative support to a department and/or Director. Duties include scheduling, insurance verification and authorization, patient registration, charge entry, supply management support general clerical, receptionist and project-based work. Project a professional company image through in-person and phone interaction.

Education:
High School Diploma; Associate Degree preferred.

Experience:

Strong communication skills verbal and written. Knowledge of outpatient hospital services. Ability to work closely with physicians.

Two to three years of experience in medical field.

Licenses, Certifications and/or Registrations:

Specialized Knowledge and Skills:
Supervised by:

Supervises (Headcount):

Supervises (Job titles):

For Direct Patient Care Positions Only:

Must have the knowledge and skills necessary to provide patient care as defined by job responsibilities and performance standards in this job description to include Patient Safety Performance Standards for the identified population served below:

• Pre-term/High Risk Neonate
• Neonate (newborn to 28 days)
• Pediatric (One month to 12 years)
• Young Adult (18 to 35 years)
• Adult (35 to 65 years)
• Geriatric (65 years and over)

ESSENTIAL FUNCTIONS OF COMPETENT PERFORMANCE FOR THIS POSITION

• Answer telephones and transfer to appropriate staff member.
• Meet and greet patients and visitors.
• Schedules patients accordingly.
• Oversees registration and authorization representatives.
• Provides orientation and ongoing support for administrative personnel.
• Is responsible for scheduling administrative support staff.
• Maintains an accurate clinic electronic calendar
• Create and modify documents using Microsoft Office
• Perform general clerical duties to include but not limited to :
• Maintain hard copy and electronic filing system.
• Sign for and distribute UPS/Fed X/Airborne packages
• Research, price and purchase office furniture and supplies
• Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys
• Set-up and coordinate meetings and conferences
• Insurance authorization and verification
• Patient registration

ESSENTIAL FUNCTIONS OF COMPETENT PERFORMANCE FOR THIS POSITION

• Enters patient’s charges daily
• Obtains medical records as requested
• Support staff in assigned project based work.
• Provide office orientation for new employees.
• Setup accommodation and entertainment arrangements for company visitors.
• Other duties as assigned.
• Communicates with staff; conducts regular departmental meetings to inform staff; stays accessible to staff and provides assistance, education and/or training if necessary; keeps Administration informed of departmental issues.
• Implements new and innovative ways to reduce cost or increase productivity; increases working knowledge of CPSI system; improves departmental customer service standards
• Demonstrates a strong commitment to budget guidelines; participates in the budget process; recommends methods to increase revenue or decrease costs; maintains current CDM (if applicable); complies with billing requirements.
• Participates in Hospital activities; takes initiative in Process Improvement; promotes the Hospital throughout the community; enforces Hospital policies; exhibits leadership qualities.
• Commits to outstanding guest relations and customer service; provides excellent customer service to meet the expectations of patients, visitors, and fellow associates; maintains courteous and professional conduct.
• Demonstrates teamwork; supports, assists, and praises fellow associates whenever possible; feels a sense of ownership and takes pride in the Hospital; looks beyond assigned tasks to achieve goals.
• Supports and promotes the Mission, Vision, and Values; adheres to all Hospital policies and procedures; commits to the Standards of Conduct; maintains professional appearance