Northwest Oncology is the most advanced oncology group in Northwest Indiana. Our physicians have over 50 years of combined experience and received their training at highly acclaimed academic institutions in Chicago. Our Gynecologic Oncology team offers an integrative approach to the diagnosis, treatment and surgical management of women cancers. Our focus as physicians is to give you the right diagnosis and guide you as medical experts. We take pride in using a comprehensive approach towards our patients’ health. We believe that long-term care after cancer treatment is as important as your current treatment.

We believe cancer is best treated with an integrative team approach, which is why we work with our holistic nurse practitioner, nutritionists, geneticists, radiation oncologists, surgeons, and your primary care physician to explore every avenue of treatment. We believe that knowledge is power, and for anybody with a new diagnosis of cancer, we promise to evaluate you within 24 hours.

We have an immediate opening for a Patient Account Specialist I to join our team!

SCOPE:

Under general supervision, is responsible for account follow-up for all assigned accounts, resolving billing problems and answering patient inquiries.

• Sets up financial arrangements as needed.
• Uses collection techniques to keep accounts receivable current including monitoring for delinquent payments.
• Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs audits of patient accounts to ensure accuracy and timely payment.
• Demonstrates the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
• Receives and resolves patient billing complaints and questions.
• Identifies problems on accounts and follows through to conclusion.
• Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met; contacts patients to resolve problems; responds to correspondence or telephone calls from patients about accounts.
• Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation.

MINIMUM QUALIFICATIONS:

High school graduate or equivalent required. Minimum three years experience in a medical business office setting with insurance processing and balancing responsibilities.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• ICD-10: 1 year (Preferred)

Work Location: In person