NorthStar Insurance Services Inc is looking to expand its team with an experienced Senior Personal Lines Account Manager.

You will play a vital role in managing and strengthening our relationships with all of our clients. At NorthStar Insurance, we are committed to providing exceptional service to our clients.

What you will love about NorthStar!

We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff and our clients.

We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference by the work that we do.

If you are a motivated individual who thrives in a collaborative work environment, values client satisfaction, and wants to be part of a team that upholds the highest standards of service, apply now to join NorthStar Insurance Services.

Benefits

Early close on Fridays

Holidays

Work from Home

Flexible Schedule

Vision Insurance

Dental Insurance

Health Insurance

Life Insurance

Disability Insurance

Parental Leave

Mon-Fri Schedule

Tuition Reimbursement

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

Responsibilities

Key Accountabilities :

• Support in developing, implementing, monitoring and continuously improving upon client service team deliverables for new and renewal business.
• Utilize tools to monitor and ensure the PL's team adheres to service standards including timelines of deliverables of assigned accounts.
• Analyze and resolve problems.
• Servicing all aspects of our clients personal insurance needs, usually in partnership with an Account Executive or Producer, from renewal preparation and marketing to policy administration
• Gathering accurate information from clients and preparing applications for submission to the insurance companies
• Supporting and processing new business, renewals, endorsements, cancellations, and rewrites
• Explaining insurance policies and coverages, suggesting coverage enhancements, and resolving general customer inquiries
• Maintaining electronic client account records and adhering to agency procedures and workflows

Requirement

Qualifications :

• Exceptional aptitude for customer service and nurturing long term relationships.
• Highly accountable, resourceful, and flexible
• Proven hands-on experience with an in-depth understanding of Personal Lines Coverages
• Superior presentation skills and ability to understand one's audiences.
• Demonstrated critical thinking skills, collecting information, asking thoughtful questions and analyzing possible solutions.
• Preferred minimum of 1-2 years of insurance agency experience in an Account Manager role.
• Proficiency with Microsoft Office Suite and Agency Management technology, preferably TAM.
• Familiarity with High-Net-Worth clientele and clients located in coastal markets a plus.
• Ability to have fun!

Competitive starting salary

Last updated : 2024-05-04