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NorthStar Hospitality is Hiring a Full Time Front Desk Agent/Night Audit Near Abingdon, VA
NorthStar Hospitality is looking for a Front Desk Associate at the Clarion Pointe, Abingdon VA location, to serve as our guests’ first point of contact and manage all aspects of their accommodation.
What NorthStar Hospitality offers:
· Employee Discounts · Medical, Dental, Vision, and Life benefits (to associates who work 30 hrs per week) · Paid Time Off · 401k Employer match · Opportunity for Career growth
Front Desk Responsibilities Include:
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints and directing other employees or departments accordingly
Managing and updating all official documentation pertaining to the role
Answering calls and queries related to potential booking
Skills:
Strong customer service skills
Knowledge of safety and security procedures
Advanced math and bookkeeping skills
Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
Attention to detail and organizational skills
Time management and multitasking skills
Excellent verbal and written communication skills
Ability to solve problems and diffuse tense situations
NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.