NorthPoint Search Group is Hiring an Office/Customer Service Coordinator Near Lawrenceville, GA
Duties include:
Process all builder and homeowner-direct sales, generating sales orders and contracts and ensuring 100% customer satisfaction
Responsible for providing value to our customers, and managing the flow of information between customers and operations
Understand products, suppliers, business partners and competitive advantage
Track and manage builder PO portals for scheduling and installation
Learn and utilize our internal job order system to a high degree of proficiency, understanding the most commonly used processing tools and reports to manage Sales Orders, Pick Tickets, Invoicing, and Inventory
Maintain appropriate staffing levels to ensure efficient order processing
Assist in billing for builder and homeowner direct sales
Provide coaching, feedback, and ongoing technical and communication training to all employees to increase performance and profitability
Temporarily support or fully cover any team positions due to staffing shortages while executing plan to fill position as needed
As needed, perform any and all duties required, within and in some cases beyond formal job responsibilities, in the interest of maintaining profitability, customer satisfaction, brand value, and integrity of process
Qualifications:
Familiarity with the construction industry, understanding needs and challenges of homebuilders, contractors and building suppliers
Excellent communication and interpersonal skills
High level of initiative, creative thinking, decision making, and problem resolution skills
3-5 years of Customer Service-related work experience in a management role
Demonstrate computer literacy and proficiency with the MS Office Suite, especially Excel, Outlook, and Word
Excellent time management skills and the ability to manage multiple tasks with shifting priorities and timeframes
Base salary plus Benefits ( Medical, Dental, Vision, PTO, Laptop and cell phone allowance) Please send your resume to Andree@Stafffinancial.com for immediate consideration. Powered by JazzHR FWwT2QGUHx