Description

The Assistant Manager (AM) reports directly to the General Manager (GM) and assists with the day-to-day operations of the car wash. Do you enjoy leading and developing a high-performing team? Do you want to play a key role in business strategy and driving results? If you are looking for a rewarding career, a place where you can work alongside high-energy, friendly people who are customer-focused, we want you to join the Tommy’s Express team!

As a Tommy’s Assistant Manager, you will:

• Demonstrate and maintain the highest level of customer service
• Works alongside with the GM to help build strong teams, drive a culture of high performance and engagement that reflects an exceptional customer experience
• May assist in the recruitment of full time and part time staff. May also assist in the management of weekly scheduling, reporting, team meetings, and other administrative tasks as deemed necessary
• Facilitate equipment maintenance and site audits to ensure a quality product and customer experience
• Create an environment where staff can grow and develop through a robust and engaging onboarding experience, continuous performance feedback, and ongoing developmental opportunities
• Diagnose problems, replace, or repair parts, test and make adjustments to equipment
• Perform ‘Manager on Duty’ responsibilities in the absence of the GM
• Assist with the execution of promotions, employee trainings, and special events

Requirements

• Technical and mechanical capacity. Basic understanding of Excel and other office applications
• Ability to identify business trends and collaborate with cross-functional partners to develop strategic plans and drive results
• Proven ability to lead change while maintaining operational effectiveness
• Excellent written and verbal communication skills
• Strong experience with retail finance, including P&L management
• Ability to work independently while still adhering to company/departmental standards
• Proven ability to hire and develop a high performing team aligned with company goals
• Experience managing personnel matters in accordance with company policies and state and/or local laws
• Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution