Job Overview:
Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role you’ll assist in job site coordination to ensure safe and successful delivery of our products and maintain high quality communications between our existing customer base, future customers, Dispatch, Sales, and Quality Control. Each day will provide you with a different adventure, and you’ll play an integral part as we stand together to reinvent the way our world is built.

If you have strong leadership skills, the ability to collaborate and communicate effectively with internal and external customers alike, and perpetuate the highest level of customer centricity, this is the career for you. The Field Service Representative (FSR) must also be able to manage challenging and/or sensitive customer situations, respond promptly to customer needs, and contribute to building a positive team spirit. At Northgate Ready Mix, we are on a journey to develop sustainable solutions that build, connect, and improve our world. Come on this journey with us and apply today!

Company Benefits:

• Medical/Dental/Vision – employee will be eligible for one of many employer-paid premium plans. Upon three (3) or more years of service, the Company will pay for 50% of employee family premiums. Upon five (5) or more years of service, the Company will pay 100% of employee family premiums.
• Generous Paid Time Off – Vacation and Paid Sick Leave
• 401k with Roth option & 5% Company Match
• Profit Sharing
• Company Vehicle Provided for Work Travel
• 6 Paid Holidays
• High Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Earn More with our Employee Referral Program
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions)

• Maintain a high level of customer service and conflict management in all levels of communication with dispatch, truck drivers, customers, and members of our team.
• Routinely visit jobsites to assist field personnel and assure that safe practices are always being adhered to.
• Ensure all lines of business have the tools necessary to safely perform tasks.
• Ensure risk assessment and/or jobsite evaluation is performed.
• Assist when needed to direct trucks in/out of jobsites to ensure the safe and efficient delivery of products.
• Perform field testing of concrete to ensure quality and build records of product performance.
• Support operational personnel and sales while taking initiative to build strong, long-term relationships.
• Assist sales in analyzing new and existing accounts and prioritizing efforts on those accounts with the long-term standards.
• Support Safety and Environmental with site audits & assist personnel with any corrective actions needed.
• Take action to avoid potential hazards or obstructions.
• Participate in and promote an inclusive work environment.
• Other tasks and duties as assigned to meet business needs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Qualifications:

• Demonstrates excellent customer service with special attention to conflict resolution and maintaining relationships.
• Safety-minded professional who demonstrates good performance, and punctual attendance.
• Demonstrates the willingness to learn and work a variety of job tasks.
• Must have the ability to multi-task and prioritize workloads in a fast-paced environment.
• Proficient with Windows based software, PC, & Microsoft Office Suite.
• Strong phone and typing skills.
• Basic mathematical skills including addition, subtraction, multiplication.
• Must pass pre-employment physical screening and controlled substance testing.
• Must possess and maintain a current valid Driver’s License

Preferred Qualifications:

• Knowledge of concrete specifications and industry best practices.
• ACI level 1 Field Testing Technician Certification.
• Commercial driving experience.

Job Type: Full-time

Pay: $28.00 - $33.00 per hour

Expected hours: 40 – 60 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Windsor, CA 95492: Relocate before starting work (Required)

Work Location: In person