Northern Light Eastern Maine Medical Center

Department: Medical Group Administration

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: Variable

Summary :

Looking for a new career? Join our Medical Assistant Sponsorship Program. If you are looking for a new career in patient care, consider applying for a paid program to become a Certified Clinical Medical Assistant (CCMA) at Northern Light Eastern Maine Medical Center. The 40 hours per week paid position consists of 16 hours of class/clinical experience with the remaining 24 hours spent working as a Patient Service Representative in one of our many Medical Practices. If you are accepted in the program, you will be a full-time employee while earning your MA certification.

Deadline to apply: December 31, 2023

Virtual Information Session:

o Wednesday November 8 @ noon-1:00 PM

o Registration Link: https://gray.coursestorm.com/course/northern-light-health-medical-assistant-information-session

Requirements :

• 18 years of age or older high school graduate or equivalent
• Maine Resident
• Pass pre-employment background check and pre-employment screening with a drug screen
• Pass CASAS (math & reading) assessment post offer
• Willing to work 24 hours per week at a Patient Service Rep while in training
• High school transcript and a letter of recommendation will be requested upon applying
• Commit to Northern Light Health for 18 months post training
• Internal employees must be in good standing and have been in their position for a minimum of six months (unless approved otherwise). Internal applicants will require a manager-to-manager reference if selected for interview .
• External applicants should include a letter of recommendation with their application.

Upon successful completion of the program, after receiving your MA Certification, you will be placed in a full-time MA position.

Other Information :

• Program begins the week of February 26, 2024, and is approximately 21 weeks in length.
  Classes/lab will be on Tuesday and Thursday's from 8:00-4:30
• Work time will be on Monday, Wednesday, Friday's from 8:00-4:30
• All training will be in-person at Northern Light Eastern Maine Medical Center in Bangor
Once externships start that time will be consider education time and will replace the PSR work time.

Patient Service Rep I Job Summary:

The Patient Service Representative I is a supporting position and is responsible for a variety of activities related to patient in-take and care. The Patient Services Representative I is generally the first point of contact for patients entering the practice. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge reconciliation, chart preparation and other duties as assigned.

Responsibilities:

• Communicate effectively in both oral and written form, as appropriate for the needs of the audience.
• Provides prompt and effective service to internal and external customers.
• Records, maintains, distributes, and prepares documents or information.
• Assists with staff education and training as appropriate.
• Performs general office tasks associated with the operations of department and/or organization.
• Attends and participates in meetings.
• Performs other duties as assigned or required.
• Facilitates functions related to patient accounts. May include payment variance, billing, resolving balances, etc.
• Works to meet patient's psychological, emotional, or physical needs.
• Attends education sessions, workshops, and other continuing education opportunities to enhance or gain new skills.
• Provides coverage for peers, subordinates, and leadership on an as needed basis.
• Promotes services, disseminates information, and fosters a positive image of the organization in the community.
• Performs tasks according to established guidelines to ensure quality goals and standards are met.
• Registers patients for appointments and procedures.
• Creates and disseminates reports to appropriate personnel.
• Work with members of the team or department in an effective and efficient manner. Shares knowledge and serves as a resource in a team environment.
• Leverages software and/or hardware relative to job function.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Working Conditions

• Prolonged periods of standing.
• Prolonged periods of sitting.
• Potential exposure to hazardous materials.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading 20 to 30 pounds.