Summary

The Residential Business Manager develops and executes sales strategies as well as plans and budgets to grow accounts. They recruit new customers and introduce product initiatives to increase company sales and profitability. With a focus on company goals, the Residential Business Manager develops and leads the sales team by hiring, training, coaching and providing feedback. They will support the President in coordinating with the Commercial and HVAC Departments to maximize sales and profit growth for the company.

Essential Duties and Responsibilities

• Demonstrates Strategic Decision Making by promoting company objectives, balancing decisions to satisfy both customer needs with that of profitability, and recognizing issues, problems and opportunities and determines action needed.
• Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships
• Implements decisions and initiates action within a reasonable time; monitors results and makes adjustments as needed.
• Delegates Responsibility by setting guidelines, constraints, and deadlines. Provides support without removing responsibility by coaching, communicating, and evaluating results.
• Implements an effective sales mentor program.
• Manages the market sales planning process by expanding on team members’ individual account plans. Uses this to create a solid basis for sales forecasting and resource allocation for key sales opportunities.
• Demonstrates ability to prioritize activities and assignments and leverage resources.
• Establishes goals in line with the company’s goals and values. Communicates goals and is accountable for the results.
• Build trust and relationships with key customers, and demonstrates honesty and integrity.
• Shows ability to be a team player by building trust and nurturing a team environment with dignity, respect, and fairness.
• Regularly observes and coaches sales team members in live sales interactions with customers. Provides instruction, positive models, and opportunities in order to help others develop skills.
• Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects. Initiates action to correct quality problems or notifies others of quality issues as appropriate.
• Select, promote and discharge employees within the team in accordance with basic personnel policy.
• Ensure that all areas of work performance or departments are properly staffed and directed.
• Assists purchasing with forecasting and market trends
• Establish and maintain key relationships with our business partners
• Responsible for the strategy, profit & loss, compliance and alignment of the residential business
• Responsible for planning and budgeting of the residential business

Other Duties

• Participate actively in community, business and industry organizations to build a network of contacts that improve the presence and reputation of the company.
• Adhere to the rules and regulations set forth in the Employee Handbook.
• Other duties as assigned.
• Oversee the residential inside staff, mentoring and developing their skills
• Assists payables with credit and purchase order discrepancies
• Participate in development and decisions for other company initiatives

Qualifications

• Minimum one year in similar position. (Four years preferred)
• Minimum 3 years in progressive position.
• Wholesale distribution experience required
• Strong customer service and problem solving skills.
• Must be results oriented and willing to be accountable for results.
• Good written and oral communication skills.
• Ability to organize and manage multiple priorities.