General Manager - Cannabis Dispensary

Northeast Select Harvest, aka NESH, is an adult-use dispensary located in Davis Square, Somerville. We are a small business that is locally owned, and independently operated. We strive to work together to help the Somerville community and destigmatize the use of cannabis. To us, quality is everything. Whether that's the quality of the product we sell, or the quality of the customer service our team delivers. When you work for NESH, you are a part of a family who brings passion and creativity to the table every day while serving good vibes and even better cannabis.

Position Summary:

*** MUST HAVE MA CANNABIS INDUSTRY MANAGERIAL EXPERIENCE ***

The General Manager is responsible for the day-to-day operations of the dispensary facility, ensuring that dispensary operations run efficiently while remaining compliant with State regulations and NESH Standard Operating Procedures (SOPs). In this role, much of your time will be spent on the training and development of staff, driving sales, ensuring guests receive top notch service, upholding brand standards, and operating all aspects of the dispensary. You will develop, manage, and maintain NESH’s top notch services by meeting desired goals and objectives-on time and within budget. This position reports to the CEO.

Job Roles and Responsibilities:

· Maintain a current knowledge of Cannabis Control Commission (CCC) regulations and NESH SOPs to ensure State regulations and company SOPs are communicated to team members and department operations remain within compliance

· Responsible for the P&L and successful strategy execution

· Engage cross functionally with key stakeholders to develop and support beneficial initiatives and programs

· Actively educate and share knowledge of products, content, and production processes with staff and customers

· Create, implement, and manage the SOPs for the company’s retail programs

· Support all performance management for the team: training, development, promotions, performance appraisals and salary increases, disciplinary actions and terminations

· Perform regular facility inspections to ensure operations are within CCC and company compliance to promote a safe environment for staff as well as members of the community

· Analyze and review daily, weekly, and monthly sales performance metrics- including sales volumes, customer service scores, and employee productivity

· Maintain working knowledge of business processes, system development, Point of Sale (POS), and cash management processes

· Work closely with Inventory and Marketing departments to create a seamless work flow and unique shopping experience

Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

Skills:

· Strong written and oral communication skills

· Knowledge of CCC regulations

· Adapt easily and thrive with day-to-day change

· Ability to problem solve and innovate in a fast-paced environment while meeting critical deadlines

· Proficiency in MS Office, POS systems, and METRC software

· Superior organization skills with an emphasis on attention to detail

· Good working knowledge of State and Federal laws and regulations regarding, recreational marijuana, customer privacy, record keeping and reporting

· Show innovation and initiative to grow business and sales opportunities

· Prior experience in the cannabis industry

· Ability to manage effectively and foster self-managing teams

· Ability to give and receive feedback

· Ability to act quickly and effectively to resolve issues

· Excellent problem-solving skills

· Strong organizational skills

· Customer service skills

· Strong planning skills

· Project management ability

· Strong verbal and written communication skills

· High attention to detail

· Strong data analysis skills

· Ability to coach employees to enable work improvement and professional development

Required Qualifications:

· Bachelor’s degree or 2-5 years of management experience in a retail setting

· Cannabis industry management experience

· Must pass a comprehensive background check (CORI) annually to ensure compliance within Cannabis Control Commission regulations and NESH SOPs

· Must be at least 21 years of age

· High School Diploma or GED required

· Ability to lift and move up to 40 lbs.

Environmental Factors & Physical Requirements:

Employees may be required to bend, squat, kneel, crouch, climb, crawl, complete repetitive hand movements, and/or walk intermittently throughout the day. Employees be able to work seated/standing as appropriate at workstations for extended periods of time. Employees may also be exposed to company approved chemicals for sanitation purposes. Team members will also be exposed to packaged cannabis and cannabis products while onsite.

All submitted resumes will be reviewed by our Human Resources Department. We will contact you if we determine you to be qualified for the available position. If we find that we do not have a position available that suits your experience and qualifications, we will retain your information for one year and contact you if an appropriate position becomes available. Thank you for your interest in Northeast Select Harvest.

NESH is an equal opportunity employer and does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under the law. We are committed to equal employment opportunity in all aspects of employment, including, but not limited to, hiring, promotion, salary, benefits, and other terms and conditions of employment and discharge.

NESH will make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in an undue hardship. This policy governs all aspects of employment, including, but not limited to, selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Job Type: Full-time

Benefits:

· Medical / Dental / Vision

· Paid Time Off (accrual) / Sick Time

· Employee Discount / Monthly Allotment

· Career Development

· Advancement Opportunities

Work Location: One location

Availability: Full shift availability (nights, weekends, and holidays required)

Ability to commute/relocate: Somerville, MA 02144: Reliably commute or planning to relocate before starting work (required)

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Somerville, MA 02144: Relocate before starting work (Required)

Work Location: In person