Receptionist

Position Overview

Are you someone who is able to remain focused and calm in a busy setting. Do you like juggling tasks and working with people throughout the day? Are you interested in managing a team? Do you love the veterinary industry as much as we do?

Location

Northbrook Animal Clinic is located in Northbrook, Illinois about 20 minutes north of Chicago. There are so many local activities to enjoy including Lake Michigan, shopping centers, Chicago Botanic Garden, and Techny Prairie parks. You can also get away to the city or take a trip from O'hare airport just 20 minutes away.

Practice Overview

Northbrook Animal Clinic is a privately owned practice that has been proudly serving the North Shore area since 1985. We are proud of the relationships we have built with generations of families in our community. Our team collaborates to deliver high quality service with compassionate care. We strongly believe in work-life balance. We only allow our staff to work 40 hours maximum a week, and make sure to schedule time during business hours for urgent appointments. Our team incorporates our motto of “Pawsitivity” to establish successful working relationships between each other and our clients.

What You’ll Be Working On

• Greet clients, answer phone calls and respond to email inquiries
• Schedule appointments and setup new clients and patients; monitor daily schedule and flow
• Able to convert cold calls and warm leads into new client visits
• Responsible for payment processing and ensuring accurate client medical records
• Exhibit attentiveness, patience and compassion while working with clients and patients in various emotional states
• Assist in cleaning the clinic, which includes ensuring the reception area is stocked, clean and welcoming
• Opportunity to progress into a management role.

Qualifications

• Minimum of High School Diploma or equivalent required
• Minimum of 1 year working in customer service in the veterinary industry
• Working knowledge of standard industry terminology and pet care products
• Demonstrate critical-thinking and problem-solving skills
• Highly motivated, with a passion for animals and providing great customer service
• Demonstrated commitment to ethics and integrity
• Strong interpersonal, written, and verbal communication skills
• Team player with the ability to work independently to meet deadlines, goals and objectives
• Strong organization, time management, and attention to detail

What’s In It For You

• Competitive salary
• Health and Dental insurance - 80% coverage
• Matching 401K plan
• Holiday and Paid Time Off
• Uniform allowance
• Discounted vet care
• Allowance for continuing education for related position.

Please check out our business page on Indeed, Facebook, and Instagram

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 35 – 38 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• veterinary: 1 year (Preferred)
• customer service: 1 year (Preferred)

Ability to Commute:

• Northbrook, IL 60062 (Required)

Work Location: In person