Introduction

The Director of Quality will serve as the lead subject matter expert for clinical quality and risk for all ambulatory locations and providers for HCA Physician Services. The Director of Quality is responsible for leading a robust clinical quality, risk, government payor initiatives program, and performance improvement activity agenda that will span across all specialty service lines and collaborates very closely with operational leadership in order to achieve the clinical outcomes that support HCAs mission and vision.

Job Summary and Qualifications

• Provides strategic leadership to the clinical quality, risk and performance improvement agenda within the assigned division.
• Develops, in collaboration with the division operational leadership, a customized quality agenda specific to the market driven needs of the assigned division.
• Directs efforts to ensure effective clinical quality program and performance improvement implementation throughout the assigned Division(s). Provides guidance to HCA Physician Services Group employees/management in complying with the requirements and intentions of the program.
• Provides leadership to drive work for clinical improvement and service enhancement. Supports practices in preparation of meaningful reports to the HCA Physician Services Group Quality Committee, Division Leadership, Physician Governance Councils, and HCA Physician Services Group Vice Presidents.
• Acts as a support for HCA Physician Services Group Quality Improvement and Patient Safety initiatives, as directed. Prepares and submits minutes from all meetings; as directed.
• In coordination with the Clinical Services Group (CSG), develops and implements programs, initiatives, and improvement strategies to ensure consistency in compliance with applicable laws, regulations, and other governmental requirements. Ensures that required state/federal reporting is completed in a timely manner.
• Monitors and communicates with Operations regarding quality improvement trends. Assists in preparations of metric reports and development of meaningful improvement plans. Participates in Quality Monthly and Quarterly Operating Reviews.
• Facilitates effective communication with Physician Services Group and CSG leadership regarding key clinical performance improvement activities and initiatives.
• Responsible for facilitating investigation, required reporting, and corrective action development for serious quality or risk issues within the division as requested by Division Vice President and Group Vice President. Accesses company resources as appropriate. Facilitates completion of Root Cause Analysis.
• Maintains awareness of regulations, keeping abreast of pending and or implemented changes. Develops communication tools to alert Divisions.
• Participates in development of Division Quality Strategic Planning that takes into consideration local market dynamics.
• Maintains current competency with all current Quality Program initiatives.
• Provides practice assessments and identifies deficiencies as applicable, develops in collaboration with operations any needed corrective action plans, and assists in the management of the action plan to completion.
• Submits meaningful reports to the AVP outlining the Division’s performance on quality initatives and provides action plan for any initiative not being met.
• Provides education to employees and Medical Staff and supports ongoing education related to Quality Program initiatives.
• Meets regularly with Practice Managers and encourages shared learning.
• Provides divisional support and leadership for all government payor initiatives including, but not limited to, the Medicare Access and Children’s Health Insurance Program Reauthorization Act (MACRA), the Merit Based Incentive Payment System (MIPS), and as applicable advanced alternative payment models such as Accountable Care Organizations (ACOs) and Comprehensive Primary Care Plus (CPC) .
• Reviews complaints, concerns, or questions relative to quality issues, and provide consultative leadership and support to practices and Division personnel as appropriate and as directed by Division Vice President and Group Vice President.
• Maintains the strictest confidentiality in the areas of patient, employee and physician relations.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree required, Master’s Degree highly preferred
• 3-7 years relevant experience required.
• Active RN license as required by state of employment

Benefits

North Texas Division Office, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Division Director of Quality where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170 urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Division Director of Quality opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.