• JOB SUMMARY :
  Global Quality Director is responsible for development, oversight, integration, management and maintenance of Quality programs, plans, policies, and procedures for the Corporation to meet/exceed compliance requirements and standards and enables the highest levels of customer satisfaction.
• Global Quality Director leads and supports the implementation of an enterprise-wide Quality Management System (QMS) that monitors and evaluates internal and external production processes, examines products to determine their quality, ensures a company-wide commitment to Quality and engages with customers and suppliers on gathering product feedback.
• Global Quality Director plans, promotes, and organizes training activities related to processes, product quality and reliability while reporting out monthly/quarterly quality issues, metrics, and trends.
• This role prepares Quality reports on key issues and required improvements, tracks Quality KPIs and Customer escapes and ensures corrective actions are complete and cost of poor quality measured and reduced.
• This role works collaboratively across Safety, Manufacturing, Assembly, Operations, Engineering, Customer Service, Procurement, Finance, HR, IT, and Sales to ensure products are compliant to applicable customer quality standards, safety specifications, company policies, and regulations.
• May manage others and/or a small team as required.

ESSENTIAL DUTIES & RESPONSIBILITIES :
This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department.
To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Partners directly with Safety, Operations, Engineering, Customer Service, Purchasing, Finance, HR, IT, and Sales teams to develop and validate processes designed to exceed customer requirements and on-time delivery.

• Develops and leads Quality programs, plans, policies, and procedures to meet/exceed basic compliance requirements and adopts best practices that enable the highest levels of customer satisfaction and on-time delivery.
• Supports the implementation of an enterprise-wide Quality Management System (QMS) to integrate legacy systems to track and reduce nonconformance to specifications, standards, and customer expectations in the most efficient manner possible.
• Develops and maintains supplier scorecards and executes field audits on a scheduled cadence.
• Supports and participates in on site audits.
• Leads continual improvement projects to achieve quality objectives and metrics targets.
• Lead quality systems documentation of records, forms, manuals, and instructions.
• Develops, implements, communicates, and maintains the quality program to make the Company's Quality Management System and Policies (ISO 9001) compliant.
• Leads in the root cause analysis of non-conformance and implements corrective actions.
• Formulates, implements, and documents quality control objectives, initiatives, and procedures related to instrumentation calibration, product testing, auditing, and inspection.
• Manages and maintains quality inspection and product release programs.
• Oversees the Quality inspection and testing of mechanical, electrical, thermal, and chemical components and final assemblies for conformance to design and configuration requirements.
• Assesses the product specifications of the company and its suppliers and compares them with customer requirements.
• Writes quality procedures and provides training to the organization.
• Prepares monthly Quality reports and reports on key issues and improvements.
• Tracks Customer escapes and ensures corrective actions are complete and cost of poor quality measured and reduced.
• Assesses the impact of regulatory changes that affect operations, raises awareness, and ensures compliance.
• Performs other duties of a similar nature and level as assigned.

EDUCATION AND EXPERIENCE :

• Bachelor's degree in engineering; required, Mechanical Engineering; preferred.
• 10 years of experience as a Quality Manager/Director in a manufacturing environment
• 10 years of managing a quality team
• ISO 9001 experience required
• Six Sigma and/or Lean Manufacturing experience; required.
• MS Office Suite; required.
• Experience with 8Ds, corrective action, and preventive action programs; required

LICENSING/CERTIFICATIONS :

• ASQ Certification (Quality Auditor, Quality Engineer, Quality Improvement Associate); preferred

COMPETENCIES
KNOWLEDGE:

• Quality - Knowledge of tools, SPC, concepts and methodologies of QA.
• Manufacturing - Knowledge of production processes, costs, quality control, raw materials and other methods for maximizing the efficient manufacture and distribution of goods.
• Technical - Ability to read and interpret technical drawings and specifications including ISO/ASME and GD&T.
• Proficiency with ISO, Lean Manufacturing
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

COMPETENCIES
SKILL IN:

• Mathematics - Using math to solve problems.
• Critical thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources - Leading, motivating, developing, and directing people as they work, identifying the best people for the job.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

ABILITIES IN:

• Mathematical Reasoning-The ability to choose the right mathematical methods or formulas to solve a problem.
• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce

answers that make sense.

• Collaboration and Team Building - The ability to promote and sustain a positive tone and

working relationship within Segment cross functional matrix.
ADA REQUIREMENTS (For U.S. positions only) :
Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
TRAVEL REQUIREMENTS :
Incumbents are expected to travel 25-40% of the time; must have the ability to travel across borders.
NOTE :
The above job description is intended to represent only the primary areas of responsibility; specific position assignments will vary depending on the business needs of the department.
JOB DESCRIPTION HISTORY INFORMATION :
Prepared by C. Traina; reviewed by K. O'Connor, Revised Dan Berryman
Date: 2023.03.20, 2024.02.23