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Remote Telehealth Crisis Services Supervisor
Position’s Role Summary:
Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team where we have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live. Please apply if you want to build a career here!
NTBHA is the Local Behavioral Health Authority (LBHA) contracted by Texas Human Services Commission (HHSC) to provide mental health and substance use disorder services to qualified indigent consumers in our six-county region of Dallas, Ellis, Hunt, Kaufman, Navarro, and Rockwall Counties.
NTBHA is responsible for developing a collaborative system of care for incarcerated and justice-involved adults with severe mental illness and/or a substance use disorder that are being considered for specialized mental illness programs and court proceedings. NTBHA is also responsible for working with our local system of care for crisis services, which often includes individuals calling 911 or crisis hotlines.
This position’s actions and work align with NTBHA values and goals, regulations, and policies and procedures, and meet all documentation standards and regulatory requirements.
NTBHA is seeking a person with excellent organizational and clinical skills to work in conjunction with the remote telehealth crisis services system. This position will supervise Care Coordinators working with the remote telehealth system partners in screening incoming calls, conducting risk assessment and triage over the phone, and coordinating appropriate behavioral health services responses. The Remote Telehealth Crisis Services Supervisor will work in accordance with NTBHA policies and procedures.
The position will supervise Care Coordinators who provide initial telephonic and remote crisis intervention, care coordination with local providers, as well as local mental health response/co-responder teams and provider chronic care community outreach teams. Their role is to perform required triage and assessment of crisis calls with behavioral health components and to recognize high priority, urgent, and routine behavioral health needs. The Remote Telehealth Crisis Services Team may also be contacted by law enforcement or courts requesting assistance in crisis resolution including assisting in clinical determinations for emergency detentions or referral to crisis services. The Team member will then assist relevant staff in making appropriate referrals to available resources or coordinating with law enforcement for the appropriate level of care. The Remote Telehealth Crisis Services Supervisor will also assist in the call process as needed.
The Remote Telehealth Crisis Services Supervisor will communicate consistently and effectively with community members, law enforcement, crisis services, courts, hospitals, MCOT, diversion programs, schools, and other NTBHA staff regarding clients’ progress, barriers, and needs. The Remote Telehealth Crisis Services Supervisor will be expected to work closely and collaboratively with partner agencies and organizations regarding clients in order to develop effective responses to citizens in need.
This position will require reliable transportation, a valid driver’s license, and car. It will require cellular availability after hours and flexible work hours to meet program needs. 24-hour on-call availability to team members for clinical consultation is required. This position will be responsible for clinical consultation with team members on an as-needed basis. The team is a crisis-intervention program that operates 7 days a week, 24 hours a day. This position is responsible for adherence to and compliance with NTBHA policies and procedures as well as state and federal regulatory codes. Additional training relevant to telephonic crisis intervention as well as specialized training with the remote telehealth system will also be required.
Qualifications Required:
Summary of Essential Duties, Responsibilities, and Skills:
NTBHA is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our experiences as employees. We strive to create a mindful and respectful environment and culture that is free of perceived harassment, racism, and discrimination, creating an environment of understanding and compassion for all lived experiences.
Full Time
$58k-75k (estimate)
11/23/2023
04/22/2024
ntbha.org
Dallas, TX
50 - 100