CBO - Social Security and Disability Specialist

(This is not a Human Resources Position)

Position’s Role Summary:

Do you want to make a difference? Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team where we have proved to be a strong, self-sufficient and enduring foundation within our community that is committed to connecting and serving our clients where they live. Please apply if you want to build a career here!

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. NTBHA provides trauma-informed, resilience-oriented care with cultural humility.

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.

The CBO - Social Security and Disability Specialist meets with NTBHA clients at various locations in the service delivery area to assist with applications for SSI, SSDI, and other benefits.

Summary of Essential Duties and Responsibilities:

• Schedules appointments with our behavioral health consumers and their family members for benefits eligibility.
• Assists in the application and appeal process for social security disability leading to SSI/SSDI benefits.
• Other benefits programs may include SNAP (food stamps), TANF, CHIP and/or various types of Texas Medicaid.
• Finalize documentation, collects medical records, communicates with SSA as necessary.
• Follows up on disability application status for SSI/SSDI determinations.
• Assist in the appeals process as needed. Works under the general supervision of the Administrative Services Manager with some latitude for the exercise of discretion and independent judgment.
• Duties and projects may be changed to meet business needs.

Required Skills and Abilities:

• Work autonomously and to make decisions consistent with applicable rules, regulations, policies and procedures.
• Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
• Recognize problems and identify and facilitate solutions. Knowledge of community resources, local indigent behavioral health systems and local authority/service coordination principles, objectives, standards and methods, and of program policies and procedures.
• Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
• Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.
• Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
• Respect diverse views and approaches, and contribute in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Fluency in Spanish preferred.
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc. with an ability to become familiar with company-specific programs and software.
• Must be able to work on and have knowledge of a PC (personal computer).

Education, Training and Experience (including licensure and certification):

• High school or equivalent required. Some college preferred.
• Must complete State-required CBO (Consumer Benefits Office) Certification training within 90 days of employment.

This position reports to the Director of Administrator Services

NTBHA is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our experiences as employees. We strive to create a mindful and respectful environment and culture that is free of perceived harassment, racism, and discrimination, creating an environment of understanding and compassion for all lived experiences.