Job Description

Responsibilities

North Star Behavioral Health, Alaska's premier mental health facility, is on a mission to provide hope and healing to individuals facing psychiatric or substance abuse challenges.

We specialize in military-specific care for first responders, service members, veterans, and their dependents through the Chris Kyle Patriots Hospital.

Our commitment is to prioritize patient care, offering excellence, comfort, and security during their most vulnerable moments.

Join us, and you'll become part of a supportive network of peers and leaders dedicated to continuous learning and industry excellence.

At North Star, your career can thrive through robust education opportunities and advancement within the Universal Health Services (UHS) network.

Who is North Star : At North Star Behavioral Health, we are dedicated to delivering a level of care that not only meets but exceeds expectations.

Our vision is simple yet profound : to provide care that patients enthusiastically recommend to their family and friends, care that physicians prefer for their patients, and care that our employees take pride in delivering every day.

We uphold this vision by wholeheartedly embracing the following principles :

• Service Excellence
• Continuous Improvement
• Employee Development
• Ethical and Fair Treatment
• Teamwork
• Compassion
• Innovation

Our commitment to excellence isn't just a slogan it's a way of life at North Star Behavioral Health. If you share these values and are passionate about making a positive impact on the lives of individuals and families facing mental health challenges, we invite you to join our team.

Together, we can continue to provide the highest level of care and create a brighter future for those we serve.

Key Responsibilities :

• Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
• Carefully screen calls before transferring them to the units and always requests patient’s confidentiality number before transferring.
• Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
• Screens all visitors before allowing them to proceed past the hospital lobby, making sure all visitors check in and out.
• Remains calm and efficient in crisis situations.
• Works closely with the Intake department and follows procedures when prospective patients arrive.
• Keeps the hospital lobby areas clean and tidy at all times.
• Signs for and receives incoming deliveries and notifying the receiver.
• Greets and responds to applicants for employment and notifies them of how to apply online.
• Reads the communication log daily for new and recent communication.
• Performs other duties as assigned.

Qualifications

Qualifications : To excel in this role, you should have :

Knowledge of high school level reading, writing, and arithmetic, and excellent verbal and written communication skills.

Experience operating a multi-line switchboard preferred.

Must be older than years of age.

What We Offer :

• Competitive salary and comprehensive benefits package.
• Generous PTO, (k) with company match and discounted stock plan.
• Education Assistance.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Access to ongoing training and educational opportunities.

Last updated : 2024-02-22