Essential Functions:

• Handles a high volume of customer inquiries for individual business travel while ensuring each guest feels taken care of in a professional and friendly manner.
• Solicits new accounts to meet/exceed room revenue goals. This will consist of telephone solicitation, outside sales calls, trade shows, site inspections and written communication. · 
• Solicits existing accounts to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, trade shows, site inspections and written communication. · 
• Prepares correspondence to customers, internal booking reports and file maintenance. 
• Communicates with other departments to ensure reservations are complete to customer satisfaction. 
• Participates in pre-convention meetings, training and other sales related meetings as required. 
• Attends community/social events and industry meetings.
• Develops/maintains knowledge of market trends, competition and customers.
• Meets productivity goals as assigned by VP Sales & Marketing

Supervisory Responsibility: None

Work Environment: Professional work environment requiring business casual or may require uniform dress. Frequent interactions with guests/clients

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequent use of computer, requiring close vision, peripheral vision and repetitive motion. 

Requirements:

• Must be flexible to work some evenings and weekends
• Must be proficient in Microsoft Word, Outlook and Excel
• Demonstrated ability to multi-task in a high paced environment
• Prior work experience in the hotel industry and/or banquets a plus
• Demonstrated organizational skills are a priority

Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:

• Professionalism
• Ability to delight internal and external customers by anticipating needs and responding in a timely, friendly, helpful manner
• Consistently caring and respectful attitude toward others
• Act as gracious host to all property guests, vendors, and candidates for employment

Core Manager Competencies: North Point Hospitality Managers are expected to exhibit the following behaviors in the execution of their job duties:

• Act with Managerial Courage
• Anticipate and address department needs
• Build an effective team
• Communicate effectively