About this position

This position staffs the Welcome Center, providing unmatched customer service to customers, team members, providers, and visitors.

The Welcome Center provides the first impression of all visitors to our campus. The Welcome Center Ambassador helps enforce a safe work environment, conducts symptom screening, provides face masks, and ensures visitor policies are adhered to.

The role involves triaging and referring customers appropriately, answering questions and problem-solving as needed.

Requirements

Education

• High school graduate or equivalent required.
• Bachelor’s degree preferred

Experience

• 2 - 3 years experience in a complex, time sensitive customer-facing, customer service role.
• Experience using critical thinking and problem solving to resolve customer concerns and questions.
• Experience working collaboratively in a diverse environment.
• Experience in a compassionate, empathetic healthcare setting preferred.

Knowledge, Skills and Abilities

• Proficiency in computer technology, utilized throughout the Customer Experience department. Technology includes, electronic medical record software, Microsoft Word, Excel, PowerPoint, intranet and internet capabilities
• Computer experience, including Microsoft Office applications, database management
• Strong organizational and verbal and written communication skills
• Strong attention to detail
• Exemplary customer service skills

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway.

You may still be the right candidate for this or other roles.

Hours per two week pay period : 0

Shift : Day / Evening Variable

Weekend Requirement : Every Other Weekend

Call Requirement : None

Remote or On-site : On-site

FLSA Status : Non-Exempt

Benefits : No

Last updated : 2024-05-01