The Care Coordinator Medical Interpreter is required to have well understanding to the many benefits and coverage offered by the different managed care products, including Medicare Advantage, D-SNP, Medi-Cal Managed Care, and other Supplemental programs. In order to ensure eligible patients are receiving timely and efficient health care and support services, the Care Coordinator Medical Interpreter will also be responsible to facilitate medical, behavioral, social and community support services for patients in need of enhanced care coordination services. These services will be through the development of a multi-disciplinary care plan, self-management goals and referrals to both internal and external resources.

• Accompany non-English speaking patients to specialist medical appointments or provide service virtually; establish effective communication between doctors, nurses and patients at the medical appointment by interpreting and translating a wide range of medical information that includes medical conditions, treatment options, follow-up appointment details, insurance coverage, etc., at the medical care facility.
• Translate medical documents such as medical history questionnaire, post-appointment/discharge summary, self care instruction, health education lecture materials, etc. for patients prior to, during, and after medical appointments. Assist patients with understanding and completing paperwork that's required for medical procedure(s).
• Coordinate care for patients after the medical appointment to ensure referrals to other specialist(s) and/or medical procedure(s) are in place.
• Monitor delivery of care by identifying progress toward desired care outcomes; interact with involved services providers and/or facilities to negotiate and expedite scheduling and completion of tests, procedures, and consults.
• Participate in interdisciplinary care team meetings to evaluate outcomes of care by measuring intervention effectiveness; implements team recommendations.
• Be the system navigator and point of contact for patients enrolled in managed care programs, assist patients with benefit coverage and access to care questions/concerns.
• Work with patients both in person and over the phone to facilitate enhanced care coordination services.
• Provide enhanced care coordination services assisting patients in problem solving with issues related to the health care system, financial or social barriers.
• Conduct outreach activities to assigned members by phone, mail or any other forms of communication method to promote program engagement and NEMS marketing strategy.
• Collect and report statistical information for monthly and quarterly reports.
• Document program measure results and submit to MSO Committee as needed.
• Contribute to NEMS’ marketing strategy and other outreach project planning.
• Performs other job duties as required by manager/supervisor.

• Completion of a two year degree from an accredited higher education institution.
• Certification from an accredited Medical Interpreter program or Healthcare Interpreter Program. May be substituted by passing the LanguageLine Interpreter Skills Test (IST).
• 1-3 years’ experience interpreting in a clinical setting preferred.
• Excellent social, communication skills, strong analytical, and problem solving skills.
• Knowledge of State/Federal healthcare compliance requirements, particularly DHCS/Medi-Cal guidelines a plus.
• Ability to self-manage in a detail oriented environment.
• Ability to operate PC based software programs or automated database management systems.
• Good organization and prioritization skills, outstanding in time management.

• Must be able to fluently read, write, and speak English
• Must be verbally fluent in the foreign language that's required for the position.
• The ability to speak an additional foreign language is a plus.

• This is an FLSA Non-exempt position.
• This is not an OSHA high-risk position.

Job Summary