Duties may include, but are not limited to, the following:

• Fulfills the District’s mission to provide of safe, reliable, and user-friendly public transit services for the SPRINTER rail mode. Emphasis is on providing high-quality, customer-friendly services, that reflect unified operations throughout the District.

• Ensure compliance with all train orders, signals, railroad operating rules and regulations for safety, operations, and compliance with all DOT and CPUC rules and regulations.

• Assist with the safe boarding and de-boarding of passengers, including passengers with disabilities or any passenger needing assistance.

• Review instructions from dispatchers and discuss with Train Operator and any other train crew members to ensure comprehension and compliance.

• Inspect all equipment on cars prior to departures and document on pre-trip inspection checklists.

• Clear passengers from trains at the end of each run and help ensure train cleanliness by picking up light trash, spills, etc.

• Assist in response to passenger medical emergencies on board trains. 

• Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses.

• Diagnose minor malfunctions and perform minor maintenance and troubleshooting to ensure ongoing safe and efficient operations.

• Report to Operations Control Center by radio to give or receive information and instructions concerning stops, delays, or service changes.

• Ensure passenger safety and situational awareness during any delays or disruptions to service due to emergencies, mechanical issues, etc., in accordance with applicable NCTD Standard Operating Procedures.

• Promote compliance with NCTD Rider Guide Rules of Riding, Ordinances, and any other applicable NCTD Policies and Procedures.

• Complete applicable reports and any other required documentation as needed based on the specific nature of any incident or issue that occurs while on duty.

• Perform fare checks and issue citations for violations of the regional fare policy.

• Perform duties as Train Operator which include but are not limited to: Inspect train for operational readiness by making Federal Transit Administration and District required checks and tests; Operate a passenger train consist in a safe and proficient manner, understanding air brake and train handling principles (if required to maintain dual qualification under Union Agreement).

• Perform other related duties as assigned.

• High school diploma or equivalent GED.

• Minimum two years prior work experience in a service-focused position.

• Basic mechanical skills to perform simple procedures and repairs.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

Certificates/Licenses

• Possession of and the ability to maintain a California driver's license, Class C, with less than 6 points in the preceding 36-month period and no DUIs in the prior seven years.

• Must be able to become GCOR Qualified on NCTD owned railroad properties.

• Must be able to become RWP Qualified on NCTD owned railroad properties.

• Must be able to pass and maintain DOT physical examination requirements.

• Must have or be able to obtain P.C. 832 certification.

• Must be able to obtain and maintain First Aid/CPR certification.

• Maintain compliance with the District’s policy regarding Conflict of Interest and Ethics.

General Requirements

• Knowledge of U.S. Federal, State, local, and rail transit industry safety, operations, mechanical, and maintenance procedures, standards, and practices.

• Able to create and maintain good working relationships through excellent communication including the ability to engage successfully with both internal and external contacts and the public.

• Must have strong oral and written communication skills, including the ability to successfully interact with individuals from various socio-economic, cultural and ethnic backgrounds through excellent communication, teambuilding, and customer service skills.

• Strong analytical and critical thinking skills; ability to gather, organize, and analyze facts and data.

• Demonstrated use of discretion and judgment in execution of duties.

• Must be able to manage and maintain simultaneous, transitional, and emerging priorities.

• Able to respond in-person to system emergencies and system problems on any shift and under any weather or time-of-day circumstances.

• Ability to operate a personal computer and Microsoft Office Suite programs.

• Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone. 

• Ability to operate a 2-way radio.

Application Information:

Bonus: 

The $2,000 bonus offered is paid in two increments. The first $1,000 is paid after passing a 6-month probation. The remaining $1,000 bonus is paid after being with NCTD for 9 months. 

All applicants must complete and submit an online application at www.gonctd.com/careers.

A job offer is contingent upon the successful completion of a pre-employment drug screen and background check.

NCTD is an Equal Opportunity Employer.