Under oversight from the Director of Security, the Manager of Security assists with planning and managing administrative, personnel, and training activities within the North County Transit District’s (NCTD’s) Security Department. This position is also responsible for assisting with implementation of the District’s emergency management and continuity of operations programs. 

The Manager of Security is charged with supporting NCTD’s efforts to provide a safe and secure environment for employees, customers and the general public while meeting all applicable district-wide, local, state and federal requirements associated with bus, paratransit, hybrid rail, commuter rail, and contractor security and emergency management programs/projects.

This position reports to the Director of Security. This position works in collaboration with internal and external resources to accomplish district-wide and department goals and objectives. This position has direct oversight for the Control Center Technicians and may assist with oversight for the Code Compliance Inspectors upon request from the Director. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between district sites, governmental agencies, consultants’ facilities, and other locations as required. The Security Department operates on a 24/7/365 basis. The individual in this position must be available outside of regular business hours, including evenings, weekends and holidays, as needed for operational, instructional, and/or emergency support. This position must be able work at multiple sites and needs to work shifts around the clock to provide adequate oversight of direct reports.

Essential Functions

Duties may include, but are not limited to, the following:

• Implements procedures for security monitoring staff, which result in an overall positive environment for customers while fostering a safe and secure environment for NCTD facilities and assets. 
• Manages and ensures the effective daily operation of the Monitoring Center.
• Conducts research into incidents and investigations regarding possible security matters, ordinance violations and criminal activity on NCTD’s modes, in transit centers, at stops, at stations, and among NCTD direct and contractor employees.
• Compiles and manages NCTD’s internal security data as well as relevant data from external sources as directed by the Director.
• Conducts and documents the findings from routine field visits to transit stations/centers to obtain first-hand information on the current security status, including identification of opportunities for improvement and/or recommendations to the Director on law enforcement focus. 
• Trains District staff and contractors on NCTD’s system security and emergency management programs, projects, and plans upon request from the Director.
• Plans, coordinates, and executes security and emergency training drills and exercises with staff, contractors, and outside emergency responders as directed by the Director. 
• Supports compliance with all NCTD Ordinances, as approved by the Board of Directors, for enforcement on all NCTD properties, facilities, and modes of services as directed by the Director.
• Issue warning and/or citations for violations of NCTD ordinances and other applicable rules and regulations. 
• Manages the District’s electronic facility access program to ensure staff and contractor roster is current and that access permissions are appropriate based on individual position roles and responsibilities.
• Produces and delivers various reports and research data as needed.
• Collaborates with other District staff on various inter-departmental programs/projects as assigned by the Director. 
• Hires, trains, supervises, reviews, disciplines, and terminates subordinate staff as needed and in accordance with District policy and applicable Union Agreements.
• Stays abreast of federal, state, and local laws, emerging security trends.
• Serves as a member of the District’s emergency response team. Respond to incidents as directed by the Director or as otherwise required by NCTD response and recovery procedures; may be required to respond outside of regular work schedule.
• Perform other related duties as assigned.

• A Bachelor’s Degree in public safety, homeland security, physical security, emergency management, or a related field. 
• Minimum of five (5) years prior directly relevant experience, including two (2) years of supervisory experience.
• Prior experience with public transit or equivalent experience in a similar private or government sector environment strongly desired. 

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

• Possess and maintain a California driver license, Class C, with less than 6 points in the preceding 36-month period and no DUIs in the preceding seven (7) year period. 
• Maintain compliance with the District’s policies regarding Conflict of Interest and Ethics.
• Candidates must complete the POST 832 PC Certified Course in Laws of Arrest prior to hire or within the first 6 months of employment.
• Must be able to obtain and maintain annual access to Marine Corp Base Camp Pendleton.
• Must be able to become RWP Qualified on NCTD owned railroad properties.
• Able to obtain Transit Safety and Security Professional (TSSP) Certification.

General Requirements

• Knowledge of current customer service-oriented security management best practices and implementation methods, including development of a customer service-oriented culture within security and enforcement organizations.
• Knowledge of principles, practices, and procedures of security administration and investigation; familiarity with physical security and monitoring systems.
• Knowledge of criminal laws, codes and ordinances and court interpretations, including rights of citizens. 
• Working knowledge of principles, practices, and procedures of emergency management.
• Able to create and maintain good working relationships with individuals of varying level of responsibility and from various socio-economic, cultural, and ethnic backgrounds through excellent communication, teambuilding, and customer service skills. 
• Strong written and oral communication skills.
• Strong analytical and critical thinking skills; ability to gather, organize, analyze and present data to appropriate sources, ability to interpret and apply local, state, and federal rules and regulations accurately and effectively.
• A professional level of expertise in multiple areas and demonstrated use of high-level discretion and judgment in execution of duties is preferred.
• Must be able to manage and maintain simultaneous, transitional, and emerging priorities.
• Demonstrated proficiency in computer software programs and applications including Microsoft Office Suite.
• Able to respond in-person to critical incidents, events, and emergencies on any shift and under any weather or time-of-day circumstances within a 60-minute response time from notification.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a periodic basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between district locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Machines / Tools / Equipment

• Ability to operate a personal computer and Microsoft Office Suite programs.
• Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone. 
• Ability to operate closed circuit television equipment, two-way radios, and public address systems.
• Ability to carry and operate a mobile on-call device.