Description

POSITION SUMMARY

The NCMS Pharmacy Technician is responsible for providing professional mail order pharmaceutical services in support of our onsite Pharmacists, and in accordance with company policy, appropriate standards of care, and in compliance with URAC Mail Order Pharmacy Standards, NABP, and State and Federal regulations. The Pharmacy Technician will work within the scope of responsibilities as dictated below with guidance and support from the Pharmacy Operations leadership team.

ESSENTIAL FUNCTIONS

• Assists pharmacists with dispensing processes, types in patient orders, assists patients, handles phone calls.
• Initiates phone calls to prescriber’s offices for prescription requests, refills, or verifications to be finalized by pharmacist on duty
• Initiates phone calls to patients for new medication counseling or any other prescription matter to be finalized by pharmacist on duty
• Calls patients or prescriber’s office to collect medical records and inputs all information into database in a timely

and accurate manner

• Sends faxes to prescriber’s offices for prescription requests or refills
• Follows an ongoing list of required phone calls to prescriber’s offices or patients in a timely and effective manner
• Processes prescription orders, communicates with prescribers and patients, and dispenses prescription orders as appropriate.
• Assists and supports patient education pharmacists, including the development of different types of materials as appropriate.
• Responds to patients’ questions or concerns about their prescriptions.
• Responds to coworkers’ inquiries or requests regarding patient orders/prescriptions.
• Ensures that patients are processed using good dispensing practices and that orders are shipped to patients in a timely manner.
• Ensures all required pharmacy documentation & data entry is completed timely, and in accordance with regulatory agency guidelines.
• Ensures compliance with continuing education and/or other licensure requirements, in order to maintain active licensure status.
• Complies with FDA mandates and self-imposed manufacturer restrictions on particular drugs, as applicable including REMS programs and manufacturer limited distribution drug requirements.
• Maintains compliance with fraud, waste and abuse policies, various state board of pharmacy regulations, CMS regulations, Medicare prescription drug plans, various PVM guidelines or contracts, PSAO, GPO or wholesaler guidelines/requirements, and any other contract agreements being managed by the pharmacy.
• Develops & maintains positive working relationships with Pharmacy staff and network partners, ensuring a team approach to pharmacy services.
• Adapts quickly to frequent process changes and improvements. 
• Is reliable, engaged, and provides feedback as to improve processes and policies.
• Attends all department, team, and company meetings as required.
• Meets patient service quality standards.
• Embraces and exemplifies ADS core values:
• We grow together
• We care
• We obsess over the customer experience
• We commit
• We WOW!

Requirements

MINIMUM REQUIREMENTS

• Active, Registered and unrestricted Pharmacy Technician license in the State of California
• 0-6 months’ pharmacy practice experience
• Combined education, training, and experience resulting in a strong familiarity with the standard concepts in good dispensing practices, and procedures related to Pharmacy services
• Familiarity with standard concepts, practices, and procedures related to the pharmaceutical/medical environment
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency

EXPECTED COMPETENCIES

• Friendly, professional and effective communications skills; able to calmly present solutions in challenging situations
• Effective interpersonal skills
• Clear diction and knowledge of the English language, both written and verbal
• Service-orientation and aptitude to resolve customer concerns
• Self-directed accountability and reliability
• Cultural competence
• Detail-oriented, highly organized; able to work at a fast, productive pace

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

OTHER REQUIREMENTS

• Candidates must successfully pass a background check.
• Pharmacy candidates may require drug screening.