Description

$2,500 Sign On Bonus!

About Our Company

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don’t just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, have a passion for excellence and a bias for action, we may be just what you’ve been looking for.

Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

About The Position 

Hours: 8:30 AM to 5:00 PM PT, Monday to Friday

Location: Carlsbad, CA

The IT Help Desk Technician performs day-to-day support to all users, as appropriate to system and/or user needs. This role is the first point of contact when a user faces system, software, and/or hardware issues. The Help Desk team triages incoming technical issues and creates or finds solutions to unexpected technical problems. The IT Help Desk Technician will work within the scope of responsibilities as dictated below with guidance and support from our IT leadership team.

Essential Functions

• Prioritizes, manages, monitors, and resolves Help Desk Ticket Requests in a timely, effective, and efficient manner.
• Utilizes in-person/walk-up, phone, chat, or remote access to provide technical support for users’ reported problems and questions.
• Identifies and resolves network and related computer system problems. Modifies, installs, and upgrades software, to fix known/unknown issues.
• Identifies and resolves issues related to PCs, printers, networking and other related peripherals.
• Trains and educates end-users in company software and device usage.
• Remotely accesses users’ hardware and software to provide technical support.
• Completes follow-up with users, to ensure full resolution of issues.
• Documents all customer support interactions in ticketing system.
• Maintains responsibility for company PC’s, Printers, Servers, and related equipment, e.g. monitor, keyboard, mouse, hard drive.
• Keeps ongoing inventory/storage/waste of all end-user equipment, peripherals, and devices, including but not limited to desk phones, parts, and toner.
• Creates and updates Active Directory users and groups; resets passwords; disables inactive users.
• Provisions accounts and permissions through 3rd-party applications and platforms.
• Coordinates with IT Team and vendors for license management for users.
• Documents procedures, tasks, and solutions as KB articles.
• Assists hiring managers and HR staff with on-boarding of new hires.
• Assembles and ships, as well as repairs and diagnoses company issued devices to end-users.
• Assists in keeping designated work areas clean, orderly, and free of clutter.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback as to improve processes and policies.
• Attends all department, team, and company meetings as required.
• Embraces and exemplifies ADS core values:
• We grow together
• We care
• We obsess over the customer experience
• We commit
• We WOW!

Other Responsibilities

• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.

Requirements

• High School diploma or equivalent
• Technology certifications including A , Network , and Security , Information Technology Infrastructure Library (ITIL) or Help Desk Institute (HDI) desirable
• Knowledge of MS Active Directory, Windows, Outlook, PC imaging and deployment technologies, etc.
• Knowledge of web-based programming languages, including PHP, Java, and HTML
• Knowledge of Desktop components
• Knowledge of troubleshooting of Mac/PC software, Microsoft operating systems, Microsoft Office, networking, telephony, antivirus and off the shelf applications
• Experience in a healthcare and/or health-related environment desirable

Expected Competencies

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Analytical thinking with ability to recognize business needs and drive solutions to address them
• Detail oriented and highly organized
• Ability to multitask and work on multiple high-priority projects concurrently
• Receptive and open to ongoing feedback & training from management and team members
• Collaborative and problem solving to achieve highest results individually and as a team
• Ability to work well in a team environment that promotes inclusiveness & communication among team members
• Friendly, professional, and effective communications skills; able to calmly present solutions in challenging situations
• Good Customer Service skills, with an ability to communicate effectively, both orally and in writing
• Self-directed accountability and reliability
• Cultural competence

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Other Requirements

• Candidates must successfully pass a background check.
• Candidates must be able to provide proof of eligibility to work in the United States.

Pay Range and Compensation Package

Pay ranges may vary depending on location. The general pay range for this position is $19.00 - $21.00 per hour. Actual compensation depends on education, experience, and relevant skills. In addition, benefits include:

• Health, Dental & Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Discretionary Profit-Sharing Plan
• Paid Time Off (PTO) Including 7 Paid Holidays and a Birthday Holiday
• On-Site Gym
• In-house Training Programs
• A fun culture in a fast-growing organization!

Equal Opportunity Statement

Advanced Diabetes Supply® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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