POSTION SUMMARY:

The purpose of this position is to coordinate, lead and direct the care and services provided to residents by nursing assistants, med techs and other professionals or paraprofessionals. May also provide direct resident care as required.

EDUCATION REQUIREMENTS:

 LPN with unencumbered license. 

EXPERIENCE REQUIREMENTS:

Experience in Assisted Living/Long Term Care preferred.

JOB KNOWLEDGE:

Demonstrated ability to perform basic patient care functions; knowledge of safety and infection control principles, basic medical terminology and basic computer data entry skills, along with ability to manage and lead others.

DUTIES OF POSITION:

Customer Service

• Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress and good personal hygiene.
• Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
• Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
• Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
• Be an ambassador for your organization: Be positive and caring as a representative of the Company.
• Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
• Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
• Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
• Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
• Celebrate Success: Acknowledge your own as well as others’ successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

• Shows compassion for others and commitment to helping those who needs assistance.
• Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.

Quality of Work

• Uses integrity, good judgment and problem solving skills in making decisions.
• Produces high quality documentation as evidence by the following:
• Supervise and evaluate all direct resident care and initiate corrective action as necessary.
• Take appropriate action to assure adequate staffing to meet residents needs.
• Coordinate nursing assistants’ time schedules.
• Coordinate resident care provided by nursing assistants.
• Report residents’ needs and concerns to a licensed nurse, physician and/or Executive Director as appropriate.
• Orient newly hired nursing assistants.
• Assure that nursing assistants complete assignments on time, completely and accurately.
• Participate in the employee evaluation process by providing information on the performance of Nursing Assistants.
• Supervise prompt response to resident calls for assistance.
• Identify resident needs and initiate corrective action as necessary and/or seek assistance of a licensed nurse.
• Assume responsibility for compliance with federal, state and local regulations within the assigned unit.
• Participate in the care planning process as assigned.
• Assist nursing assistants with facility procedures for admission, discharge and transfer of residents.
• Consistently work cooperatively with residents, residents’ representatives, facility staff, physicians, consultant personnel and ancillary service providers.
• Supervise ordering, stocking and efficient use of resident supplies by nursing assistants.
• Perform all other duties as assigned by Management.
• Takes steps necessary to produce excellent work in any task or job that is assigned.