Parts Operations Manager

JOB DESCRIPTION

North Central Utility is looking for a self-motivated, highly organized individual to lead our parts operations team throughout 10 dealership locations in WI, MN & ND.

Responsibilities will include but not be limited to the following:

• P&L accountability for entire parts department
• Lead team of 10 parts managers
• Monthly review of financials with parts management team including sales, expenses, profits and market conditions to address concerns and identify areas for improvement
• Review core metrics including inventory turns, revenue, margins, obsolete inventory, lost sales and price exceptions by store, customer and employee to identify opportunities
• Work with parts management team to establish sales goals and hold team accountable
• Direct parts purchasing efforts to balance needs of the company, customer and vendors
• Work collaboratively with service management team to identify stocked inventory needs to support shop repairs
• Work closely with parts vendors to negotiate preferred pricing and programs to maximize profitability and customer satisfaction, select quality products and suppliers, and ensure vendors provide adequate training opportunities
• Work with managers, HR and owners to identify and maintain appropriate staffing levels
• Ensure clean & safe working environment at all shop locations
• Collaborate with marketing manager and vendors to create to customer facing materials that promote NCU value proposition and current NCU/Vendor promotional offers
• Guide parts management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
• Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all parts team members
• Coordinate annual performance reviews for all parts team members and work with managers to create employee development plans as needed
• Work collaboratively with service operations team to achieve company goals
• Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
• Participate in vendor and company sponsored management meetings
• Provide training and coaching for parts team members
• Oversee fleet of parts vehicles to ensure proper maintenance and that vehicles are in safe working condition
• Develop annual capital expense budget and present to owners
• Coordinate vendor trainings for parts team
• Work closely with factory and supplier field service & warranty teams
• Conduct regular online meetings to share info between locations
• Keep abreast of market conditions and NCU competitiveness in markets served
• Develop annual plan to outline current and future needs, problems and opportunities
• Help identify and create improved organizational and department level processes
• Guide parts team in building strong customer relationships by providing superior customer service and a positive, problem solving approach to every interaction

Qualifications:

• Positive attitude, strong work ethic, competitive spirit and passion to provide solutions
• 10 years heavy-duty parts experience
• 5 years heavy-duty parts management experience (or equivalent)
• Multi-store management experience preferred
• Excellent verbal and written communication skills
• Proficient with Excel, Word, Powerpoint & Microsoft Teams
• Exceptional heavy-duty parts product knowledge
• Able to learn and master dealer operating software (DSI-Blaze)
• Working knowledge of accounting including accounts payables, receivables & financials
• Proven leadership skills
• Strong mechanical aptitude
• Clean driving record
• Willing to travel – up to 60% travel to branch locations