6 Medical Call Center Representative Jobs in Raleigh, NC
North Carolina Retina Associates is Hiring a Medical Call Center Representative Near Raleigh, NC
- Answer incoming calls and assist with inquiries.
- Schedule patient appointments.
- Ensure patient information is accurate including billing information.
- Inform patients of medical office procedures and policy.
- Ensuring availability of treatment information by retrieving and updating patient records.
- Send patient and referring providers information as needed.
- Obtain external medical reports and maintain patient records as required by medical professionals.
- Respond and comply with requests for information.
- Maintain a clean and neat work space.
- Additional duties as assigned.
- High School Diploma or Equivalent, or related experience.
- Strong interpersonal customer service skills, including effective listening, clear verbal and written. communication, problem solving skills.
- Ability to master multiple software systems to input and retrieve data.
- Ability to master ophthalmology and retina terminology.
- Previous experience in a medical practice.
- Bilingual – Spanish - preferred.
- Ability to communicate effectively in writing and verbally via telephone.
- Frequent use of computer terminal to read and write.
- Frequent bending, reaching, sitting, repetitive hand movements, and lifting up to 10lbs.
- Monday – Friday schedule. (8am - 5pm)
- Hourly pay. (FLSA non-exempt, eligible for overtime)
Job Summary
Full Time
$47k-58k (estimate)
11/15/2023
07/02/2024
The job skills required for Medical Call Center Representative include Customer Service, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Medical Call Center Representative positions, which can be used as a reference in future career path planning. As a Medical Call Center Representative, it can be promoted into senior positions as a Nurse Supervisor - Phone Triage that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Call Center Representative. You can explore the career advancement for a Medical Call Center Representative below and select your interested title to get hiring information.
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