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3 Bilingual Medical Office - Call Center Representative
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Raleigh, NC
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Bilingual Medical Office - Call Center Representative
North Carolina Retina Associates
Raleigh, NC | Full Time
$34k-42k
(estimate)
4 Months Ago
R
Medical Office Call Center
Raleigh Capitol Ear, Nose and Throat
Raleigh, NC | Full Time
$35k-43k
(estimate)
8 Months Ago
N
Medical Call Center Representative
North Carolina Retina Associates
Raleigh, NC | Full Time
$47k-58k
(estimate)
6 Months Ago
Bilingual Medical Office - Call Center Representative
N
North Carolina Retina Associates
Raleigh, NC
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$34k-42k
(estimate)
Full Time
4 Months Ago
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North Carolina Retina Associates is Hiring a Bilingual Medical Office - Call Center Representative Near Raleigh, NC
Bilingual Spanish and English REQUIRED. The candidate must be able to read, write, and speak Spanish fluently.
Job Summary:
The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions.
The call center representative will gather patient information, and schedule appointments.
Call center representatives may fill in at the front desk occasionally.
Duties and Responsibilities:
Answer incoming calls and assist with inquiries.
Schedule patient appointments.
Ensure patient information is accurate including billing information.
Inform patients of medical office procedures and policy.
Ensuring availability of treatment information by retrieving and updating patient records.
Send patient and referring providers information as needed.
Obtain external medical reports and maintain patient records as required by medical professionals.
Respond and comply with requests for information.
Maintain a clean and neat work space.
Additional duties as assigned.
Minimum Requirements:
High School Diploma or Equivalent, or related experience.
Strong interpersonal customer service skills, including effective listening, clear verbal and written. communication, problem solving skills.
Ability to master multiple software systems to input and retrieve data.
Ability to master ophthalmology and retina terminology.
Preferred Requirements:
Previous experience in a medical practice.
Bilingual – Spanish.
Essential Job Functions:
Ability to communicate effectively in writing and verbally via telephone.
Frequent use of computer terminal to read and write.
Frequent bending, reaching, sitting, repetitive hand movements, and lifting up to 10lbs.
Additional Details:
Monday – Friday schedule. (8am - 5pm)
Hourly pay. (FLSA non-exempt, eligible for overtime)
Job Summary
JOB TYPE
Full Time
SALARY
$34k-42k
(estimate)
POST DATE
01/29/2024
EXPIRATION DATE
07/02/2024
Overview of North Carolina Retina Associates
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