9 Technology Support Analyst Jobs in Durham, NC

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Technology Support Analyst

North Carolina Central University

Durham, NC | Full Time

$63k-81k (estimate)

1 Month Ago

Technical Support Analyst, Tier II (Hybrid)

BCS365

Durham, NC | Full Time

$65k-81k (estimate)

1 Week Ago

Desktop Support Analyst

Cynet Systems

Durham, NC | Full Time

$59k-75k (estimate)

2 Days Ago

Tech Support Analyst

Follett School Solutions

Durham, NC | Full Time

$69k-92k (estimate)

2 Weeks Ago

Non-Clinical - Information Technology Data Analyst

Aya Healthcare

Durham, NC | Full Time | Contractor | Temporary

$88k-111k (estimate)

4 Months Ago

Pharma domain Desktop support Analyst

Realign

Durham, NC | Other

$60k-74k (estimate)

1 Week Ago

Business Analyst-Full Time-DHAS-Operational Support

Duke University

Durham, NC | Full Time

$69k-86k (estimate)

1 Week Ago

IT Lab System Support Analyst *LOCATED IN GENEVA, SWITZERLAND

KBI Biopharma

Durham, NC | Full Time

$46k-62k (estimate)

11 Months Ago

IT Lab System Support Analyst *LOCATED IN GENEVA, SWITZERLAND

KBI Biopharma

Durham, NC | Full Time

$46k-62k (estimate)

11 Months Ago

Technology Support Analyst

$63k-81k (estimate)

Full Time 1 Month Ago

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North Carolina Central University is Hiring a Technology Support Analyst Near Durham, NC

Posting Details

Position Information

Position/Classification Title

Technology Support Analyst

Working Title

Technology Support Analyst

Competency Level

Journey

Position Number

319986

Salary Grade Equivalent

FLSA

Non-Exempt

Appointment Type

Time Limited - Full Time

FTE

1 = 40 hours/week, 12 months

If time limited, duration date

09/30/2024

Department Hiring Range

$35,406 - $56,426

EEO-1 Category

Professionals

SOC Code

15-1151 - Computer User Support Specialists

Position Overview

Primary Function of Organizational Unit

To provide technological leadership and support for the University mission of teaching, research and service for our faculty, staff, students and alumni.

Primary Purpose of Position

This position is responsible for providing basic technical assistance in support of the teaching classrooms and labs in the academic areas across campus. This position also provided one-on-one support and troubleshooting to clients for ITS support technologies and information related to the ITS supported functions including, but not limited to, media, audio visual and Smart technologies for the NCCU community. This position will have to provide support for functions across campus and train the NCCU community to use the media, audio visual and smart technology equipment. Weekend, split-shifts and night work are required.

Required Knowledge, Skills, and Abilities

The ability to tackle ownership of tasks, to work independently, the ability to organize and follow technical procedures; knowledge of systems and equipment, in particular Apple hardware and software; ability to resolve routine and non-routine problems; customer service skills. Knowledge for MACS, PCs, media, audio visual and Smart technology equipment/software and ticketing software applications.

Minimum Education/Experience

Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

Mon-Fri 8am-5pm

Position required to work during periods of adverse weather or other emergencies

Campus Security Authority Designated Position

Key Responsibilities and Related Competencies

Required Competency

Planning and Organizing

Duties

Organizes and follows technical support procedures to assist with resolving routine and non routine problems

Required Competency

Project Management

Duties

Participates as a productive team member and recommends solutions for routine problems

Required Competency

Technical Knowledge

Duties

Demonstrates initiative in solving unexpected problems associated with technological issues that arise in the day to day operations

Required Competency

Technical Solution Development

Duties

Make recommendations for updating or modifying procedures. he/ she will research technology to stay abreast of technological updates and/or changes
Currently:
Candidate must make recommendations for updating or modifying procedures. he/ she will research technology to stay abreast of technological updates and/or changes

Required Competency

Technical Support

Duties

Provide hardware and software troubleshooting skills; applies logical methods to solve problems; resolve routine and non routine issues and customer service issue

Required Competency

Consultancy Skills

Duties

Pay attention to the customer, ask questions to help determine the necessities, make recommendations, follow through and ask questions to check satisfaction

Required Competency

Other Duties as Assigned

Duties

Other duties as assigned

Posting Detail Information

Posting Number

SPA01346P

Open Date

05/08/2024

Close Date

05/21/2024

Special Instructions to Applicants

Applicant Documents

Required Documents

Resume/CV

Cover Letter

List of References

Optional Documents

Job Summary

JOB TYPE

Full Time

SALARY

$63k-81k (estimate)

POST DATE

05/10/2024

EXPIRATION DATE

05/24/2024

WEBSITE

nccu.edu

HEADQUARTERS

Durham, NC

SIZE

>50,000

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The job skills required for Technology Support Analyst include Troubleshooting, Customer Service, Technical Support, Computer Science, Initiative, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Analyst. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technology Support Analyst positions, which can be used as a reference in future career path planning. As a Technology Support Analyst, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Analyst. You can explore the career advancement for a Technology Support Analyst below and select your interested title to get hiring information.