CRM (Customer Relationship Management) Intern

The North Carolina Biotechnology Center’s Impact Research team seeks a current graduate student in an information, library science or business program to work 15-20 hours perweek at a rate of $18.00 per hour. Candidates must be residents of North Carolina.

 Hours are to be worked between 8:00 am and 5:00 pm, Monday through Friday. The specific time of shifts is flexible. While preference is for a candidate who can be on-site in Research Triangle Park, remote work may be possible upon discussion. Start date will be negotiated with the selected candidate.

Please apply with a resume and cover letter. Applications will be reviewed beginning Friday, May 31, 2024. 

About the Internship 

Do you enjoy wrangling data and making sense of it? Do your friends and family think you’re an information wizard? Do you have interest in gaining experience with a Customer Relationship Management (CRM) system? If so, keep reading!

A Customer Relationship Management (CRM) system is a software tool designed to help organizations track relationships and interactions with current and potential clients. We use the information housed in our CRM as a research tool to fuel our work and drive initiatives.

This intern will be heavily involved in supporting data entry and data quality in our CRM, HubSpot. On an average day, you might be identifying, reviewing, and cleaning duplicate contact records, reviewing news articles and database alerts for updates about North Carolina-based people and companies, or conducting record maintenance to ensure that data is current. The intern will gain extensive experience with data integrity. This role is not highly technical but requires accuracy and strong attention to detail. The intern may be involved in additional projects as needed.

The ideal candidate will have a keen understanding of the importance of data quality, strong communication skills and a customer-oriented attitude. The candidate should be able to work independently once trained on a project, but unafraid to ask questions when clarification is needed. The right candidate will have a forward-thinking, creative mindset and be able to think critically about assignments.

Interns will gain the following: 

• HubSpot/CRM experience 
• Proficiency in data integrity and experience following data standards 
• Opportunities to learn about information organization and retrieval within a special library 
• Opportunities to participate in projects 
• Learn about economic development and the life sciences ecosystem 
• Experience managing complex subsets of information 
• Introduction to visualization tools 

About Impact Research @ NCBiotech Library 

The Impact Research team provides economic development and related research support to NCBiotech staff. The team manages a database of life sciences companies, which serves as a valuable and versatile research tool. The intern will be integrated into the Impact Research team, attending department, team and project meetings that align with the intern’s schedule. 

Knowledge, Skills, and Abilities 

Required: 

• Currently enrolled as a graduate student in a college or university – degrees in library and information science or business will be given strong preference 
• Must live in North Carolina 
• Understanding of the importance of data integrity 
• Attention to detail 
• Customer-oriented attitude 
• Strong verbal, written, and oral communication skills 

Preferred: 

• Curiosity 
• Proficiency with the Microsoft Office software suite, especially Word and Excel 
• Experience with relational databases and/or contact management software 
• Forward-thinking, creative mindset 

How to Apply

Please apply with a resume and cover letter. Applications will be reviewed beginning Friday, May 31, 2024. 

NCBiotech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.