21 Guest Service Supervisor Jobs in Fort Lauderdale, FL
North Beach Village Resort is Hiring a Guest Service Supervisor Near Fort Lauderdale, FL
Job Location
Beach Gardens - Fort Lauderdale, FL
Position Type
Full Time
Job Category
Hospitality - Hotel
Description
- Maintains an inventory of vacancies, reservations, and room assignments
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
- Assist in interviewing, training, new hotel staff
- Knows room locations, types of rooms available, and room rates
- Registers arriving guests and assigns rooms
- Assign work and supervise team members performance in all Front Desk procedures
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Coordinates guest room maintenance work with the engineering and maintenance division
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
- Knows daily activities and meetings taking place in the hotel
- Reports any unusual occurrences or requests to the manager or assistant manager
- Manages and resolves all guest complaints in a professional and courteous manner
- Processes guest check-outs and handle monetary transactions
- Hire and provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide the required feedback
- Oversee everyday operations of all front desk team members and coordinate with various potential owners and resolve all inquiries and complaints
- Monitor and maintain inventory of all resort supplies and provide staff with all supplies as per requirement
- Maintains a high level of professional appearance and demeanor
- Performs other duties as assigned
Qualifications
- High school diploma or equivalent.
- Ability to communicate with the public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
Job Summary
Full Time
$37k-53k (estimate)
04/27/2024
05/10/2024
northbeachvillageresort.com
FORT LAUDERDALE, FL
25 - 50
2006
Private
PAR SANDA
<$5M
Accommodations
Related Companies
The following is the career advancement route for Guest Service Supervisor positions, which can be used as a reference in future career path planning. As a Guest Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Supervisor. You can explore the career advancement for a Guest Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
03/27/2022: Port Arthur, TX
Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
03/28/2022: Columbia, SC
Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
Step 3: View the best colleges and universities for Guest Service Supervisor.
