POSITION TITLE: Customer Relations Associate, Part-Time

DEPARTMENT: Retail Banking

LOCATION: On-Site

SUPERVISOR TITLE: Retail Bank Manager

POSITION SUMMARY AND ESSENTIAL FUNCTIONS:
Provides assistance to bank customers to include selling/referring appropriate bank products and services, greeting customers, processing customer transactions, balancing of teller drawer, and answering phones.

RESPONSIBILITIES/EXPECTATIONS/GOALS:

• Sells travelers checks, maintains an adequate supply of various denominations, keeps accurate log book, submits monthly settlement reports to vendor, reviews statements and reconciles account if needed.
• Sells cashier checks and money orders, prepares the checks, and processes the transactions.
Sells, orders and redeems government savings bonds. Completes appropriate paperwork and forwards to Accounting staff.

EDUCATION AND EXPERIENCE:

• High School Diploma or General Education degree (GED).
Previous customer service experience is preferred.


KNOWLEDGE/SKILLS/ABILITIES/PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Ability to communicate effectively (written and oral) to customers, and other bank employees.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several variables in a multitude of situations.
• Knowledge of Microsoft Office, Word, ITI Software, PW Teller Software, Account Processor Plus Software.
• Knowledge of applicable bank compliance policies; Bank Secrecy Act, Reg. CC, and Reg. E.
• Ability to use hands to; finger, handle or feel objects, tools or controls. Reach with hands and arms. The employee must occasionally lift and move up to 50 pounds. While performing this job the employee is regularly required to sit, stand and walk. Specific vision requirements include close vision, distance vision, peripheral vision and depth perception.
• The work environment is typical for an office and does not require exposure to working conditions outside of a typical office environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements and does not imply a contract.

A successful candidate will demonstrate honesty, creativity, integrity, and exceptional client service skills. If you fit that description, you've come to the right place. As a member of the North American Banking Company team, you will find a unique environment where employees are encouraged to express creativity, participate in decision-making processes, and develop skills. You will be rewarded for hard work and dedication. We offer an outstanding package of employer paid benefits and a friendly and collaborative corporate culture.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, protected veterans, age, marital status, familial status or status with regard to public assistance, or any other characteristic protected by law. North American Banking Company encourages veterans, people with disabilities, and minorities to apply for employment.

ABOUT US
North American Banking Company is a locally owned and operated community bank, with the goal of providing a better banking experience for our customers. We combine the high touch, personalized service of a community bank with all of the modern convenience and tools that customers expect. People are the strength behind North American Banking Company. We treat our clients the way we want to be treated. We cultivate talented, knowledgeable, friendly employees who enjoy what they do and deliver on our promise to put the client first, every time.

If you wish to be considered for this position, please send your resume to employment@nabankco.com.