Supervisory Responsibilities:

• Call center staff

Duties/Responsibilities*:

• Manage call center team by developing, training, motivating, scheduling, etc. Look for ways to grow efficiency to support goals of NABJC. 

• Take initiative to address concerns with call center staff in a timely manner promoting a healthy work environment. Promoting cooperation and teamwork while treating others fairly without prejudice or bias. Promote and integrate policies to boost morale in our daily work force.
• Maintain the staff schedule to ensure the sufficient staffing availability for the daily workload
• Run and monitor reports to identify issues/problems and ensure efficiency.
• Work with vendors and/or staff to troubleshoot issues as needed.
• Interact daily with clinical team, providers and administration on schedule as changes are needed/required. Responsible for providers’ out of office calendar, including blocking schedules.
• Assist in call center as needed to ensure proper, timely patient care. This involves performing all duties of a call center representative, including but not limited to inbound/outbound calls, processing payments, managing batches, electronic faxes, entering patient demographics, scheduling appointments, etc.

Required Skills/Abilities:

• Ability to lead and grow a team
• High level of professionalism and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to multitask
• Strong analytical skills
• Strong computer skills

Education and Experience:

• High school graduate or equivalent required.

• Combination of 2 years medical field experience, education, and training that would provide the required knowledge and abilities.

• Previous experience leading a call center team strongly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.