NORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Store Manager for our location in Wilmington, DE. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between.

WHAT WE ARE LOOKING FOR:

Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Store Managers are the key to providing this ‘caring team’ atmosphere not only for our customers but for the staff that work for them. We expect our Store Managers to show initiative, be decisive and collaborate with our organizational leadership to deliver to their sales and customer service objectives while managing all operational aspects of their store in an efficient and seamless manner.

Store Manager Key Responsibilities:

• Infuse our Customer CARE program into the culture of the store in which your team is driving retail sales by genuinely connecting with the customer, building relationships, and earning her business. The caring experience within the store begins with YOU.
• Belief that the customer always comes first and is the most important individual to our business.
• Command a professional and unbiased leadership style to drive sales results and buy-in amongst your team and management peers.
• Efficiently manage all aspects of the general operations of the store including, but not limited to, payroll budgeting, event planning, shipment processing and merchandising, seamless orders, promotion management, etc.
• Ability to learn and be efficient with our point-of-sale software system to ensure accuracy with inventory, sales, and markdowns.
• Additional duties as assigned.

BE A PART OF OUR TEAM

Do you like to inspire meaningful relationships and enhance people’s lives? Do you like to celebrate others? Do you take pride in everything you do? If this sounds like something you relate to and you are a highly motivated individual with excellent customer service skills and retail management experience, we definitely need to connect!

Basic Qualifications:

• High School diploma, GED, equivalent or higher.
• Store Management Experience: 3 years or more.
• Customer Service Experience: 3 years or more.
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

BENEFITS AND PERKS:

• Flexible Schedule
• Vacation/Sick Pay
• Medical & Dental Insurance
• Life Insurance
• 401K Plan
• Stock Ownership Opportunity

PLUS!

• A lucrative 40% off shopping discount on merchandise purchased in our stores.
• Incentive contests & Bonus opportunities throughout the year

Norman’s Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.