Benefits

• 401(k) matching
• Paid Time Off
• Long-term disability
• Life Insurance
• Competitive compensation
• Eligible for performance-based incentives
• Summer office hours
• Hybrid work environment

Norgaard Agency, Inc. is an independent insurance agency located in Black River Falls, WI. Trusted for over 120 years, Norgaard Agency offers comprehensive insurance solutions for personal, business, farm, and life needs. Our agency represents 15 insurance companies, ensuring affordability and personalized options for our customers. Our agency prides itself on having extremely knowledgeable and friendly staff to guide our clients along the way, tailoring coverages to their unique needs.

This role will be located at our office in Black River Falls, WI.

Job Summary:

As a Personal Lines Account Manager, you will be responsible for providing exceptional customer service to clients regarding their insurance policies. Your primary focus will be on handling customer inquiries, resolving issues, and ensuring client satisfaction. You will act as a main point of contact between the insurance company and its clients, building strong relationships and delivering personalized assistance. This role requires an organized and motivated individual who is a team player.

Responsibilities:

• Serve as the primary contact for customers within your assigned book of business. This includes addressing inquiries, concerns, and policy-related questions promptly and professionally.
• Provide accurate and detailed information on insurance products, coverage options, and policy features to customers.
• Assist clients with policy modifications.
• Process policy renewals, endorsements, cancellations, and other policy-related transactions efficiently and accurately.
• Collaborate with underwriters and claims representatives to expedite claim processing and resolve customer issues effectively.
• Actively listen to customer feedback and take appropriate action to enhance customer satisfaction and loyalty.
• Maintain accurate customer records and documentation of interactions in the company’s CRM system.
• Identify opportunities to upsell or cross-sell additional insurance products and services to existing clients.
• Stay informed about industry trends, regulations, and company requirements to provide up-to-date information and guidance to clients.

Requirements:

• Associate or bachelor’s degree in business, finance, or a related field preferred, but not required.
• Proven experience in customer service.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
• Strong interpersonal skills and the ability to build rapport with clients and colleagues.
• Detail-oriented with organizational and time management skills.
• Proficiency in using computer systems for policy and customer relationship management.
• Ability to work independently and collaboratively in a fast-paced environment.
• General knowledge of the insurance industry is preferred.
• Relevant insurance licenses will be required within the first three months of hire.

At our agency, we believe you can train for skill, but not work ethic and personality. If you are a motivated and organized individual, looking for an opportunity that affords professional growth, we encourage you to reach out.

Please send application materials (cover letter and resume) to will@norgaardagency.com.

Job Type: Full-time

Pay: $47,315.64 - $56,982.27 per year

Benefits:

• 401(k) matching
• Disability insurance
• Paid time off

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Black River Falls, WI 54615: Relocate before starting work (Required)

Work Location: In person