POSITION: Maintenance Technician

DEPARTMENT: Maintenance

SUPERVISOR: Chief Engineer/Asst. Chief Engineer

POSITION OVERVIEW: The Maintenance Technician will work with our talented maintenance team to handle the day-to-day maintenance. The position is a high guest contact, providing service to every guest in a professional, efficient, and friendly manner. Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance work orders from all departments on a timely basis. Participate in the preventative maintenance program for all building equipment and rooms. Complete other special projects assigned periodically by the Chief Engineer

EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office and hotel systems is preferred.
• Methods, and materials used in general building maintenance, carpentry, plumbing, building and electrical units and HVAC. The use and repair of common tools and equipment used in general maintenance. Maintenance and repair of facilities. Systems design and troubleshooting.
• Possess 2 years of related experience in hotel property or apartment community. Must have a working knowledge of plumbing, electrical, appliance repair, drywall installation/repair, flooring repair, painting, and general carpentry.

• Possess strong time management, prioritization, and organizational skills.
• Detail-oriented and exhibits pride in the quality of work.
• Takes initiative and self-motivated to complete tasks at hand.

• Good understanding of the English language.
• Good communication skills both written and verbal.
Satisfactorily communicate with guests, management, and co-workers to their understanding.

PHYSICAL REQUIREMENTS:

• Work environment - Engineering workshop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and can work a varied schedule that includes nights, weekends, and holidays.
• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 250 pounds.
Endure various physical movements throughout the work areas.

JOB RESPONSIBILITIES:

• Always maintain positive guest relations. Work to resolve guest complaints, ensuring guest satisfaction. Communicate effectively with guests as well as team members.
• Ability to work alone or with others under minimal supervision and able to manage time effectively.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.
• Check work orders and night report for any problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
• Assist in monitoring all work being performed by outside contractors.
• Maintain the proper use, cleaning, maintenance, and storage of all tools.
• Maintain inventory controls for cost-effective operations.
• Handle chemicals for designated uses/surfaces and use all chemicals in accordance with OSHA regulations and hotel requirements.
• Working knowledge of health codes; electrical codes; national/local fire codes; local mechanical codes; blueprints and wiring schematics; power and hand tools and meters, etc. as it relates to the technical trades.
• Conduct routine maintenance on property HVAC, plumbing, and electrical. Complete drywall replacement/repair, general painting, flooring repairs and general molding/framework replacement/repair.
• Ensure security of any assigned keys.
• Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging
• Management and hotel policies and procedures. As well as the brand standards, policies, and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.