Are you hard working, organized, positive customer service professional?

Can you speak with a smile in your voice and have a genuine desire to help people?

Our CSR/Administrative Assistant works to ensure that every customer is taken care of to the very best of our abilities. As an administrative assistant, he or she must play an integral role in maintaining a good customer relationship.

Administrative Assistant Job Responsibilities include (but are not limited to):

• Inbound calls on multi line phone system during scheduled hours
• Scheduling membership inspections
• Monitor expired memberships and contact for potential renewal within given parameters
• Outbound follow-up calls on technician estimates
• Collecting payment same day from customers who did not pay at time of service
• Potential for advancement work in Accounting
• Additional duties as assigned from Office Manager

Strongly Preferred Qualities:

• Customer Service Experience
• Knowledge/Experience of ServiceTitan program

WE EXPECT YOU TO:

• Have superior phone skills and be comfortable calling customers
• Have superior organizational skills
• Be proficient in Microsoft Office; computer savvy
• Work with a great attitude
• Pay attention to detail
• Have a clean criminal background; be drug free
• Be a team player with a “can do” attitude
• Show up to work on time and complete all responsibilities efficiently

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Norfolk, VA: Relocate before starting work (Required)

Work Location: In person