Position Description

A Cannabis Retail Associate is responsible for providing our customers with exceptional service by meeting individual needs, exceeding expectations and demonstrating excellent knowledge of products. In this role, you will also be serving as a “OC3 Ambassador” by promoting our core values. Our Passion to bring people together is conveyed through creating a best in class cannabis retail experience. 

Must be COVID-19 Vaccinated

Responsibilities

• Act as the face of the company when greeting, welcoming, and introducing guests into the store
• Guide first-time guests through the registration process and execute basic administrative tasks
• Make a human connection with guests to understand their needs and suggest solutions that are the best fit for their lifestyle. 
• Address all guests questions and concerns during every consultation, ensuring each guest feels comfortable with the product being purchased 
• Meet/exceed personal sales and KPI goals 
• Deliver our values to the customer through an experiential and seamless manner
• Engage customers through exciting product experience, education and demonstrations
• Stay up to date on all product knowledge, consumption methods, effects, and what differentiates between brands and products. 
• Exercise high standards of professional maturity 
• Treat peers, leaders, and partners with kindness and respect 
• Ensure all training, both self-initiated and required by the company, are completed in a timely manner and applied in practice
• Take ownership of personal growth and development by seeking constructive feedback from store leaders
• Follow and execute all processes for operational compliance including cash/credit handling, backroom processes, customer confidentiality, and inventory integrity
• Maintain high standards of visual merchandising on the sales floor and as well as the back of house 
• Ensure all displays are functional, accompanied by proper signage, and immaculate 
• Stay up to date on current promotions and inventory levels of current products and new releases. 
• Actively participate in and stay engaged with community events, outreach programs, and employee activities to help build community trust and team cohesion

• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
• Action oriented; taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. 
• Collaborates; building partnerships and working collaboratively with others to meet shared objectives
• Communicates effectively; developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Demonstrates self awareness using a combination of feedforward and reflection to gain productive insight into personal strengths and weaknesses
• Drives results by consistently achieving individual and store results, even under tough circumstances
• Instills trust by gaining the confidence and trust of others through honesty, integrity and authenticity
• Strong customer focus; prioritizes building strong customer relationships and delivering customer- centric solutions
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• High level of organization, patience and flexibility 
• Prior experience with customer service in retail, hospitality or cannabis industry is a plus 
• Able to work days, nights, holidays and weekends 
• Follows store/company code of conduct 
• Minimum 21 years of age 

• Our co-workers are a close-knit, intelligent, and motivated team. 
• We care about you. We offer competitive health, dental, and vision insurance benefits for employees and their dependents. 
• We value diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

• Grow with Integrity
• Bring People Together
• Build with Ambition
• Believe in Cannabis for Good

Company Description

NorCal Cannabis has been developing and shaping the legal cannabis industry since 2015 in the areas of cultivation, distribution and retail. NorCal’s mission is to bridge the strong roots and rich heritage of the cannabis industry with the bright future and unlimited potential now available to companies that fully understand the intricacies of the business. From seed to sale, our brands, products, and assets are meticulously developed from cultivation and manufacturing to delivery and retail. Throughout the entire process, we value every element of the supply chain and proudly serve distributors, retailers and consumers across California.

We believe cannabis is a force for good, and will make positive impacts to society, the economy and the environment.

The history of cannabis and social reform go hand in hand. We honor the struggles of the past by building a better future. NorCal Cannabis recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected statuses as required by applicable law. We believe that in our differences, we find strength.

We are committed to equality, diversity, multiculturalism, and inclusion. We know we will always have to work to contribute to making our world a more equitable place. We focus first on building a values driven foundation inside the physical and virtual walls of our company and make concerted efforts to engage in the local communities we operate in and the global community for which we are citizens.

NorCal Cannabis also strives to be a steward of our ecological environment, knowing that our business’s health and health of our people is dependent and integrally connected to the health of the earth's ecosystem. We do our best to tread lightly. 

We are an equal-opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.