Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Aflac
• Tuition Reimbursement
• Health Club Membership Reimbursement
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: Assist the Security Shift Supervisor with the supervision of a designated Team Members providing training, hiring, and evaluations.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Diversity, Accountability, Respect, Teamwork

JOB SUMMARY: Responsible for assisting with the overall supervision of the Security Department on designated shift. Assist the Security Manager/Shift Supervisor with compliance with Tribal-State Compact and departmental procedures. Assist in the training of Security Officers, Security Dispatchers, & Lead Security Officers, and in promoting the safety of guests and Team Members. Work with Security Manager/Shift Supervisor, Tribal Gaming Agency, and Casino Shift Manager in handling alleged criminal activities, protecting company assets, and handling Team Member/guest incidents.

Requirements

QUALIFICATIONS:

Required skills and knowledge:

• High school diploma or GED certificate.
• 3 years of experience and/or training in first responder, law enforcement, or security.
• 2 years of security experience in the gaming industry.
• 1 year of supervisory experience.
• Knowledge of security and surveillance systems and safety procedures.
• Ability to obtain First Aid/CPR/AED student and instructor certifications.
• Ability to obtain conflict resolution, defensive tactics, and handcuffing student and instructor certifications.
• Must have a valid driver’s license and provide a driver’s abstract that must not contain any disqualifying events per the NRWC Safe Driver Policy.
• Basic math skills.
• Intermediate report writing skills.
• Intermediate computer skills.
• Pass NRWC pre-employment testing.
• Ability to work any shift including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred skills and knowledge:

• Casino security experience.
• Casino supervisory experience.
• Bi-lingual.
• Knowledge of Tribal-State compact for Class III Gaming and Appendixes.
• Table games protection knowledge.

PHYSICAL REQUIREMENTS:

• Ability to bend, reach, push, pull, squat and lift up to 75 lbs.
• Ability to sit, stand or continuously move for assigned shift.
• Manual and finger dexterity for operation of personal computer and routine paperwork.
• Ability to frequently to sit; stand; walk; use hands to finger; handle, feel, or grip objects; stretch and/or reach with hands and arms; stoop; kneel; crouch or work in cramped or awkward positions; repetitive motions. Must be able to continuously climb and descend stairs safely.
• Ability to tolerate a noisy, smoke-filled environment; or to be outside for long periods of time and may be exposed to the outside weather.

ESSENTIAL FUNCTIONS OF THE JOB:

• Account for lost and found property in accordance with established department procedures.
• Assists with shift schedules, performance evaluations, reports, time records, documents, and equipment.
• Assume primary supervisory responsibility for designated shift in absence of Security Manager or Shift Supervisor.
• Communicate essential information to Dispatchers and Emergency Personnel while maintaining professional composure and using proper terminology and etiquette.
• Conducts investigations related to lost or missing keys or prox cards.
• Conducts Lead Security Officer/Security Officer/Dispatcher needs analysis to determine training needs; designs and revises training curriculum and methods to improve effectiveness.
• Cooperates with the regulatory agency in the investigation of criminal and civil violations and incidents.
• Creates and maintains training documentation for Lead Security Officer, Security Dispatcher, Security Officer programs.
• Follow established key control procedures without compromising the security of the casino.
• Greet and monitor the activity of all guests, both internal and external while providing superior guest service.
• Identify and report suspicious activity to include but not limited to threats of theft, violence, intoxication and/or drug related activity.
• Identify, assess, and assist sick or injured guests and Team Members prioritizing per triage guidelines, and provide basic first aid care.
• Knowledge of departmental Guest Service Standards.
• Knowledge of the location, operation, and maintenance of emergency equipment that includes first aid kits, AED’s fire extinguishers, wheelchairs, etc. Demonstrate proficiency in the use of all emergency equipment.
• Maintains all files related to training and notifies team members in a timely manner to ensure that they attend required trainings.
• Observe and report security incidents, then complete detailed incident and procedural violation reports.
• Oversee shift compliance with procedures for protecting company assets.
• Participate and qualify in various instructor-level training programs such as First Aid/CPR/AED, and training on how to resolve and handle conflict, defensive tactics, handcuffing, etc.
• Participate and qualify in various training programs such as First Aid/CPR/AED, training on how to resolve and handle conflict, handcuffing tactics, etc.
• Participate in the Slot Machine and Table Games drop.
• Patrol casino, safeguard property, assets, and identify and report suspicious activity to include but not limited to threats of theft, violence, intoxication, and/or drug-related activity.
• Promote a safe, friendly environment for guests and Team Members.
• Responsible for adherence to safety requirements and Federal OSHA regulations on their designated shift.
• Responsible for multiple projects and tasks assigned by the Security Manager/Shift Supervisor to support the overall operations of the Security department.
• Supervise other Security Officers and Security Dispatchers on shift in handling problems and incidents, including Lead Security Officers and the field-training program on the shift.
• Working knowledge and skills using the Microsoft Office Suite and technical applications related to physical security.
• Working knowledge of casino rules, policies, activities, and/or promotions in order to assist with guest inquiries.
• Working knowledge of the Casino Emergency Preparedness Action Plan and Incident Command Protocol.
• Perform other duties as assigned.

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