Essential Duties:

The Plumbing Service Manager leads and coaches staff members who install, repair and maintain plumbing in both residential and light commercial buildings. This manager works directly with service and install technicians, dispatch personnel and other managers to ensure efficiency and customer satisfaction. This position communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements..

• Schedules, directs and provides technical support for technicians to meet service demands and customers’ expectations
• Recruits, interviews, hires and trains technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervises and directs the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
• Responsible for technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Establishes and maintains a regular training program to ensure that technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
• Work with other departmental managers to meet company and departmental goals and objectives
• Other tasks and responsibilities as required to maintain efficient department operations

MINIMUM JOB REQUIREMENTS

The Plumbing Service Manager should possess the following skills, characteristics and abilities:

• Excellent customer service and sales skills
• Must have journeyman or master license
• Five years minimum field work and Plumbing Management related experience; or an equivalent combination of education and experience
• Has the ability to read, interpret, utilize and train on manuals, schematics and related to Plumbing systems
• Technical aptitude with knowledge of codes and an ability to use resources at hand to find answers with solutions
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Management: 5 years (Required)
• Plumbing: 5 years (Required)

License/Certification:

• Journeyman Plumber (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person