At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A . And if you're like us, we can offer you the kind of challenge that will light a fire within you.
Location: Salt Lake City, UT (hybrid)
The Lead Software Engineer designs, develops, tests, and maintains the NICE software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Lead Software Engineer will also mentor junior staff members and propose cross disciplinary architectural solutions to difficult problems. They may also be asked to make presentations to internal and external executives and represent NICE CXone at technical conferences. Travel to other corporate sites may also be required.
As a Lead Software Engineer, a Typical Day Might Include the Following:

• Work as a member of an agile team to enhance and improve software written in one or more of the following languages: SQL C#. NET
• Design and present projects to improve current process and overall platform.
• Expertly designs, specs, schedules and provides high quality implementation of multiple features.
• Critical to success of multiple product features.
• Manage time effectively working on multiple concurrent projects.
• Drive progress of team(s) and projects.
• Create automation to ensure quality.
• Deliver high quality, sustainable, maintainable code.
• Works with system analysts and product management for the successful completion of a project.
• Lead team(s) or mentor other developers as needed.
• Acts as a technical champion for customers.
• Functions as a Technical or Team Lead as needed.
• Follow established department procedures, policies, and processes.
• Follow the company Code of Ethics and CXone policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of inContact.
• Be a strong leader within the organization

To Land This Gig You'll Need:

• Bachelor's Degree in computer science, Business Information Systems, and/or a Microsoft Certified Professional Developer (MCPD)
• 10 years' experience in software development
• Exceptional experience in one or more of the following software languages: SQL, C#,.NET
• Experience with the Microsoft Suite (.NET Framework, Visual Studio) or other similar open-source software stacks
• Experience moving TFS to GIT
• Experience migrating Windows to Linux
• Experience with data modeling, warehousing, transformation, and ETL
• Experience with developing services, clients, and multi-threaded software.
• Experience with web services
• Excellent communication skills
• Excellent problem-solving skills
• Excellent decision-making skills
• Experience(s) as a technical or team lead or equivalent experience
• Excellent understanding of unit testing
• Excellent understanding of user stories or use cases
• Excellent understanding of design patterns or equivalent experience.
• Excellent understanding of object-oriented software design.
• Working knowledge of microservices architecture patterns
• Working knowledge of making business and technical proposals
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience if you have:

• Experience developing with SQL Server or equivalent
• Experience with Jira
• Experience with automation/testing tools
• Experience with/knowledge of agile development processes
• Experience(s) as a technical or team lead or equivalent experience
• Experience with telecommunications/telephony
• Experience with call centers
• Experience with CI/CD
• Experience with AWS technologies

ABOUT NICE : NICE CX makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE provides the world's #1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software s
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000 global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30 countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.