Provide leadership to other call center representatives and assist in problem resolution. Provide information and member assistance concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

• Excellent oral and written communication skills required
• High school graduate or GED
• Knowledge of Credit Union products and services required
• Proficient in Microsoft Office suite of products

• Serve membership by providing service and information in a professional, and efficient manner via telephone or correspondence
• Continuously check member service voice mail and reply to these calls accordingly.
• Research and solve more complex member questions, problems, and complaints concerning credit union accounts.
• Verify accounts, assist with questions regarding online account opening, loan applications, order cards, and answer questions regarding share accounts, share drafts, debit and credit cards, IRAs, etc.
• Process loan applications by phone.
• Cross-sell credit union products and services when appropriate.
• Assist members with more complex questions regarding their loans.
• Assist members with remote access.
• Mail, fax, or e-mail information to members and prospective members.
• Accountable for researching member inquiries to ensure proper follow-up and satisfaction.
• Ensure that all credit union member and employee-related business is kept in the strictest confidence.
• Treat all credit union members and employees with a positive and collective attitude.