** Banquet Server**

**Job Category****:** Food **Requisition Number****:** BANQU003197 Showing 1 location **Job Details**

**Description**

The Banquet Server is responsible for serving food and/or beverages to guests while delivering outstanding guest service. Servers are a very important part of a successful event at the hotel, and have the special duty of making a guest's experience memorable, no matter the occasion.

**Duties and Responsibilities**

* Understand and respond to customers needs and ensure a high level of guest satisfaction.

* Greet guests in a friendly manner upon arrival, maintain a proactive guest service approach at all times.

* Provide fast, friendly, professional and responsive customer service to hotel guest and staff.

* Maintain excellent attendance to ensure hotel and our guests have the necessary coverage to provide efficient guest service standards.

* Use the 10/5 rule: 10 feet-make eye contact and smile, 5 feet-greet and speak to the customer.

* Serve as a role model to staff and management by performing duties professionally, interacting with customers, managers, staff and community with integrity while maintaining a working environment that encourages cooperation and respect for all.

* Maintain and advance knowledge about the hotel and events and use that knowledge to assist with any guest question.

* Work well with the team, understanding that it takes a team to accomplish our goals, vision and objectives.

* Under all circumstances, reaches towards calmness, tact and creativity to ensure the continued confidence of the public and co-workers.

* Assist in maintaining a workplace that is comfortable, clean, and fun.

* Ensure operational effectiveness by delivering superior service and quality products in a consistent manner to both customers and the team.

* Lead by example follows direction and ensures all aspects of the operation are met and delivered.

* Seek ways to save/generate revenues for the hotel, especially pertaining to the food and beverage operations.

* Attend all mandatory department meetings.

* Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

* Maintain confidentiality of proprietary information, and protect company assets.

* Available to work required schedule which may include nights, weekends, holidays and overtime when needed and/or required.

* Complete all other duties as assigned to support the mission and goals of National Hospitality Services.

**Required Skills and Experience**

* At least six months server experience in a full-service bar and/or restaurant preferred but not required.

* Highly energetic and motivated individual.

* Excellent interpersonal and communication skills with a strong customer/client focus.

* Self-Starter with ability to work independently and as a team.

* Ability to work in a fast-paced, high-pressure environment.

* Results-driven focus and ability to work through to completion in a timely manner.

* Adaptable to change.

* Stand, sit, or walk for an extended period of time or for an entire work shift.

* Must maintain a neat and professional appearance, upholding company appearance standards at all times.

* Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

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