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RESIDENT SERVICE COORDINATOR
Location : Plaza West in Topeka, KS
SUMMARY :
The service coordinator (SC) is a service facilitator to residents with emphasis being placed on those who are frail and at-risk.
They may provide : limited or general case management; information and referral; plan educational programs and coordinate volunteer opportunities.
The SC links with supportive resources, outside service agencies and negotiates services as needed. The SC educates residents on available services and develops a network of contacts with service providers and agencies for resident referrals.
The SC monitors the provision of services to residents. The SC works in conjunction with the housing manager(s) and other management staff of the facility to empower residents to age in place and remain as independent and self-reliant as possible.
The SC works directly with residents, property managers and service providers at his / her property. A high percentage of the duties of this position are virtual (online);
this includes supervision, clocking in / out, orientation, training, meetings and documentation.
GENERAL ASSIGNMENTS :
SPECIAL ASSIGNMENTS
Strives to meet with each resident at least once annually.
Provides general or limited case management (i.e., evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the larger service community;
General case management of individual residents, with emphasis on the frail and at risk, to include :
resident files are kept in a secure area to insure confidentiality.
QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
Ability to effectively present information in one-on-one and small group situations to customers, clients, and residents.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms;
climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
Work environment is in a housing community; supervision and job support is 100% virtual so the employee must be able to work independently, autonomously and as an extended part of a team.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
BENEFITS
All full-time employees are eligible to participate in our benefits program. NHE offers :
About NHE, Inc.
As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike.
We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.
Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.
Full Time
$69k-112k (estimate)
04/04/2024
06/02/2024
nhe.uk.com
Coventry
<25
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