The Transportation Management Account Manager is responsible for the operational execution for one or many pieces of business while working at a customer headquarters, warehouse, or site-specific location. This position includes the management of people, process, organic growth, and customer satisfaction.

Essential Duties & Responsibilities:

• Daily operational point-of-contact for client
• Provides guidance and training to TM operations and customer on program systems and processes
• Initiate continuous improvement strategies that improve internal and external operations
• Correspond with the NFI team in Camden, NJ, and work collectively to manage client expectations and the holistic transportation management program
• Create custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management, and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimization
• Consult and offer best practices through extensive knowledge of the supply chain market and your customer’s network
• Identify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organization
• Conduct quarterly business reviews (QBR) with your customer through several presentation methodologies
• Collaborate with TM director of operations to create and manage internal/external standard operating procedure (SOP) documentation
• Identifies opportunities for continuous process improvement that provides additional value to internal/external clients
• Recognize opportunities and work to organically grow existing business
• Must gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and Invoicing

Requirements:

• BA or BS degree required
• Ability to facilitate responsibility and manage expectations
• 3-5 years transportation-related industry experience with demonstrated acumen
• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to make decisions
• Strong attention to detail with excellent follow-up skills
• High level of business acumen and leadership qualities
• Professional aptitude, presentation and demeanor
• Ability to meet/exceed time-sensitive deadlines
• Ability to multitask
• Ability to work collaboratively as part of a team
• Ability to professionally interact with all levels of internal/external management
• Availability to work flexible hours and travel based upon NFI and external client needs
• Proficient with MS Applications (Word, Excel, PowerPoint)
• Individual commitment to strengthen existing skill set and also acquiring new skills as required by client or department demands
• In-depth knowledge of TMS programs used for brokerage services
• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers

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