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Service Manager
NFI US Nazareth, PA
$117k-152k (estimate)
Full Time 1 Month Ago
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NFI US is Hiring a Service Manager Near Nazareth, PA

The Service Manager is responsible to oversee total maintenance facility to include building and grounds. Responsibilities include maintaining a preventive maintenance program, supervising, coordinating and negotiating facility repairs while having the ability to make fact, cost-based repair decisions. Service Manager should have thorough knowledge of mechanical repair, supervision experience and mechanic productivity of diesel tractors and trailers. Knowledge of computers, cost analysis, evaluating facility P & L performance, review and manage vendor repair estimates, inventory, DOT Compliance, OSHA Compliance and conducting Safety meetings.

Essential Duties & Responsibilities

  • Check for PMs, campaigns, and other repairs as needed.
  • Review and update report for all equipment out of service outside vendor and in-house, as well as vehicle history
  • Discuss equipment needs with operations and assign proper technician based on skill sets and experience.
  • Inventory and parts management, to include tires ordering.
  • Monitor all maintenance activity through Company generated reporting, including trends 
  • Communicate with breakdown department to ensure 
  • Deliver monthly safety & OSHA training and maintain attendance logs 
  • Perform monthly facility/service truck safety inspection as per attached forms. 
  • Evaluate all shop maintenance employees & recommend training plans as needed career growth and development 
  • Routinely evaluate performance of existing vendors. Ensure invoicing, pricing and delivery schedules are met as expected and agreed upon. 
  • Maintain high level of service with both internal and external customers.

Minimum Experience, Education, and Training Required: 

  • At least 3-5 years of similar management experience 
  • At least 3-5 years of mechanics experience in medium/heavy truck repair 
  • Computer applications MS Office & AS 400 
  • Post high school / technical school education not required, but desirable 
  • Strong supervisory skills in dealing with people 
  • Excellent oral and written communication skills 
  • Ability to create a team environment 
  • Strong internal & external customer service skills 
  • Ability to manage off site equipment and vendors

#LI-MB3

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Job Summary

JOB TYPE

Full Time

SALARY

$117k-152k (estimate)

POST DATE

05/05/2024

EXPIRATION DATE

06/05/2024

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The job skills required for Service Manager include Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
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