Leading a team of 2 - 4 Sales and Account Management (SAM) Support Specialists and providing leadership and oversight of all SAM Support functions, the Manager of SAM Support works as an integral part of the SAM Team as they continue to expand NFI’s presence in the marketplace. Duties include management, leadership, and oversight of the SAM Support team; coordinating RFP / RFI responses; development of internally and externally facing presentations; collateral, information input and management; product training or other related tasks; providing executive support to SAM leadership.
Essential Duties & Responsibilities
Management and Leadership
The Manager of SAM Support will be responsible for hiring and training new SAM support staff (with input from SAM leadership), and providing direct supervision and development of the SAM Support team
Provides oversight of SAM Support team workflow balance, delegating work as appropriate for skill level and bandwidth, and responsible for quality of team output
Collaborates with SAM leadership to ensure seamless delivery of RFP/RFI/RFQ responses to prospective and current customers through process-driven approach
Leads efforts related to adoption and optimization of technology enablement platforms (e.g. Responsive , Kapta, Salesforce)
Works with external teams on collaboration/new initiatives (e.g. marketing, CRM)
Supports the administrative onboarding of new SAM Team members
Sales Support
Oversee the preparation, development and transmittal of RFI/RFP/RFQ responses; maintain interactive library of responses
Create presentations including customer business reviews, capabilities overviews, facility tour presentations, and bid responses
In collaboration with the NFI marketing team, maintain a current inventory of marketing collateral including capabilities presentations, brochures, business line data sheets, facility profiles, etc.
As needed on a project basis, develop prospect lists and perform preliminary research utilizing on-line resource tools (e.g. ZoomInfo)
Requirements
Bachelor’s degree or equivalent experience preferred
Will have a minimum of 10 years’ experience sales team support or equivalent
Familiar with the 3 rd Party Logistics and supply chain solutions industry, including distribution, transportation, integrated logistics
Resourceful with a demonstrated sense of urgency
Strong verbal and written communication skills; top level grammar, spelling and proofreading required
Able to multitask under pressure while maintaining a high level of quality
Natural orientation toward teamwork; able to thrive in a collaborative work environment
Able to work independently and proactively, with minimal supervision
Strong computer skills including Microsoft 365 applications, Google Workspace, and customer relationship management software (CRM)
Confidence to problem solve and make appropriate decisions when needed
Strategic approach to problem solving and continuous improvement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)